Program Manager, Talent Acquisition

About the Company:

Octave is a modern behavioral health practice creating a new standard for care delivery that’s both high-quality and accessible. With in-person and virtual clinics in multiple states, the company offers evidence-based individual, couples, and family therapy, while pioneering relationships with payers to make care more affordable through insurance. By raising the bar on how care is delivered and how providers are supported, we are building a sustainable system that values equity, affordability, and effectiveness.

About the Role: 

Reporting to the Senior Manager of Talent Acquisition, this position is responsible for managing and owning Talent Acquisition programs and projects, which enhance the candidate/stakeholder experience and directly impact the growth initiatives within the organization.  In this role, you will create project plans, goals, and timelines, while also providing reporting and regular updates to ensure projects stay on track. You will own the end-to-end execution of projects, implementing process changes, and setting up system integrations. The Talent Acquisition Program Manager is responsible for the overall functionality of the company's recruiting tools and is the leader in creating and maintaining the highest standards of satisfaction in all talent acquisition areas. 

Responsibilities Include: 

• Orchestrate and lead TA and company initiatives involving TA, including owning the full project strategy and execution working cross functionally with multiple departments and teams. 
• Research talent acquisition solutions and collaborate on managing vendor relationships, and effectiveness of partnerships to make recommendations for optimization.
• Own, configure, and continuously optimize the ATS (Greenhouse) and TA tech stack, including hands-on system configuration, workflow design, and feature implementation.
• Create and maintain job posting  templates and offer letter templates, as well as Talent Acquisition SOP documents.
• Support recruiters and hiring managers with coordinating  hiring events and coordination
• Develop and deliver  regular and ongoing Talent Acquisition focused training for Octave’s Hiring Managers and interview teams..
• Create, update, and maintain recruiting process documentation, team documentation and training materials; publish these materials on appropriate platforms.
• Prepare and analyze weekly, monthly, and quarterly reports, to provide information to make business decisions.
• Maintain compliance with federal, state, and local employment laws and regulations by partnering with people experience and legal team to ensure job postings, contracts, and offer letters are compliant. 
• Own, build, and optimize integrations across the TA tech stack (ATS, CRM, Sourcing tools, and automation platforms) and troubleshooting. 
• Manage and build tools such as: 
• ATS (Greenhouse) 
• CRM (Gem) 
• Automation/integration tools and systems (Tray.io) 
• Scheduling tools, assessment platforms, and background check vendors.
• Partner with other departments as needed to ensure seamless data flow and integrations (People Experience, IT, Product, etc.) 
• Monitor system utilization, data integrity, and reporting accuracy.
• Build, maintain, and analyze cost-per-hire and other key Talent Acquisition metrics to drive data-informed decision making and optimize recruiting spend.

Required Skills:

• Strong business acumen, skilled in working across cultures and teams
• Strengths in collaboration and influencing; effectively manage expectations and challenges with key partners
• Skilled in implementing sustainable improvements and operational efficiency
• Experience leading and managing complex projects in a systematic, outcome-oriented way
• Experience in training, coaching, and working closely with internal team on how to use ATS, recruit, and hire candidates
• Strong understanding of the recruitment process from the beginning of the "lifecycle" to the end
• Hands on experience with: 
• ATS Platforms: Greenhouse
• CRM tools: Gem
• Automation and integration tools: Tray.io
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