Manager, Finance Process and Transformation (Bangkok Based, Relocation Provided)

 

Get to know our team  

Are you passionate about driving change, optimizing processes, and building something impactful from the ground up? The Finance Operations Excellence Team is a new team in Agoda Finance that plays a pivotal role in transforming our finance operations by:  

• Partnering with finance and accounting teams to identify and unlock process improvement opportunities  

• Leading and executing process improvement initiatives across the organization  

• Fostering a culture of continuous improvement and operational excellence  

• Championing Lean Six Sigma and other best-in-class methodologies to solve problems and streamline workflows  

• Establishing robust business process management frameworks to ensure sustainable, high-quality outcomes 

The Opportunity 

The Finance Process and Transformation Manager will create and lead process transformation initiatives across Finance Operations, with a strong focus on R2R, O2C, and P2P. This role is responsible for establishing process management discipline, performance metrics, continuous improvement frameworks, and leveraging Lean Six Sigma and digital tools (AI, RPA, BI) to drive sustainable efficiency, scalability, and quality improvements. 

In This Role, You Will: 

• Lead end to end improvement and transformation initiatives across Finance processes (R2R, O2C, P2P), partnering closely with Finance process owners and leadership  

• Conduct process assessments, value stream mapping, and deep dive diagnostics to identify transformation opportunities

• Apply Lean Six Sigma methodologies to drive continuous improvement and measurable benefits. 

• Develop and present business cases for transformation initiatives, including quantified benefits and implementation roadmaps. 

• Explore and pilot new technologies and tools (e.g., task mining, process mining, AI enablers) to support process improvement. 

• Collaborate with FinTech / system teams on the design and implementation of digital solutions. 

• Ensure new processes are fully deployed, adopted, and embedded into BAU operations. 

• Design and implement Business Process Management (BPM) standards, including: 

• Process inventories 

• Process documentation (L3/L4) 

• Ownership and governance models 

• Establish process per