Sr. Technical Writer, Customer Support

Confirmed live in the last 24 hours

Scout Motors

Charlotte, North Carolina, United States

Remote

Posted April 5, 2026

Job Description

Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and trucks and will do so once again.

But Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work.

The Scout brand is all about respect. Respect for the past and the future by taking an iconic American brand that hasn’t been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. Respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute. And respect for our customers by developing two powertrains that meet their requirements — an all-electric powertrain as well as the Harvester™ range extender powertrain which includes a built-in gas-powered generator with an estimated 500 miles of combined range.

At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion.

Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now!

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

Timely documentation of evolving products, systems, and features with proactive tracking of updates.
Document, own, and maintain customer-facing information for the external help center.
Document, own, and maintain internal Customer Support processes, resources, and training materials for customer-facing teams.
Partner closely with teams beyond Customer Support (Product, Marketing, Digital Products, Legal, etc.) to ensure documentation & resources are accurate and delivered in a timely fashion.
Act as a process/procedure subject matter expert on cross-functional projects impacting Customer Support and customer-facing resources.
Analyze usage of customer help center as well as Customer Support interactions to make adjustments to content and provide relevant feedback to the Customer Support and Product teams.
Collect feedback from the Customer Support team on Support articles and customer-facing information to enhance the usage experience.
Roughly 10% travel to Scout Motors locations and vendor site(s), as needed.

Location & Travel Expectations:

This role will be based out of the Scout Motors location in Charlotte, North Carolina.
This role requires 4 days per week in the office, with regular in-person meetings and events.
Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.
Travel: Domestic travel required, approximately 10% of the time. Valid driver's license required.

What you’ll bring

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

8+ years of technical writing experience, preferably for customer-facing content.
Strong written and verbal communicator.
Detail-oriented.
Extensive experience working with content management platforms, including AI tools.
Collaborative focus & proactive attitude.
Adaptable to an ever-changing environment.
Passionate about improving the customer experience by providing clarity and confi

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