Head of Customer Success Engineering

 

About VulnCheck

VulnCheck is transforming vulnerability intelligence by helping security teams act faster and with more confidence. Our platform delivers early, high-quality exploit intelligence, deep asset correlation, and contextual insights to help organizations stay ahead of emerging threats.

About the Role

As Head of Customer Success Engineering  at VulnCheck, you will lead and scale a team of Customer Success Engineers (CSEs) responsible for driving customer adoption, technical success, and long-term value realization across our customer base.

This role is focused on team leadership, operational excellence, and outcomes. You will define and drive KPIs that measure CSE effectiveness, customer health, and value delivery—ensuring VulnCheck intelligence is successfully integrated, operationalized, and expanded across customer security programs.

You will work closely with Sales, Product, and Engineering leadership to align post-sales technical engagement with company goals, including retention, expansion, and customer maturity. This role supports customers across the Global customer base, spanning Enterprise, MSSP, and Cyber Vendor segments. This is a 100% remote role based in the United States, though we are primarily looking for candidates in Austin, Boston, or Maryland.

What You’ll Do:

• Lead, mentor, and scale a team of Customer Success Engineers, setting clear goals and development plans.
• Build onboarding, enablement, and training programs to ensure consistent, high-quality CSE delivery.
• Define and track key success metrics including time-to-value, adoption, integration depth, customer health, and retention impact.
• Develop scalable engagement models, playbooks, and best practices to standardize post-sales technical support.
• Serve as an escalation point for complex technical or strategic customer issues and oversee key customer relationships.
• Partner with Account teams to support renewals and expansions by ensuring customers achieve measurable value.
• Act as the voice of the customer internally, sharing insights with Product and Engineering to inform roadmap priorities.
• Collaborate with Sales, Marketing, and Product to drive a seamless and successful customer lifecycle.

 What You’ll Bring:

• 5+ years of experience in customer-facing technical roles within cybersecurity, with at least 1–2 years in a leadership or team lead capacity.
• Strong understanding of the cybersecurity product landscape, particularly Vulnerability Management and Threat Intelligence.
• Demonstrated experience leading or mentoring customer-facing technical teams.
• Proven ability to define, track, and operationalize KPIs and performance metrics for technical success teams.
• Solid working knowledge of SOC operations, incident response, and vulnerability management workflows.
• Hands-on familiarity with REST APIs, JSON-based data models, and scripting (Python preferred).
• Experience supporting or overseeing integrations with SIEM, SOAR, TIP, data platforms, or similar security tooling.

Preferred Qualifications:

• Familiarity with Go is a plus.

IMPORTANT NOTE: This position may involve access to technology subject to U.S. export control regulations. Employment is contingent upon the company's ability to authorize access under applicable export control, sanctions, and any other applicable legal or contractual requirements. The company does not guarantee and is under no obligation to seek such authorization if it would be necessary.

What We Offer

We believe people do their best work when they feel supported, trusted, and valued. VulnCheck offers benefits designed to meet a wide range of needs and lifestyles:

Benefits and Perks

• Unlimited PTO
• 401k plan with 100% match on first 3%, then 50% of the next 3-5% of compensation
• Comprehensive healthcare coverage
• Generous paid parental leave
• Remot