Cloud Operations Support Engineer, Compliance

Confirmed live in the last 24 hours

NICE

India - Pune

Hybrid

Posted March 31, 2026

Job Description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

We are seeking a proactive and highly analytical Software Engineer to join our team.

How will you make an impact? 

Provide L2/L3 application support for complex, multi-tier applications.
Monitor and manage application performance using APM tools such as AppDynamics and Dynatrace.
Troubleshoot and resolve complex performance and availability issues across cloud and on-prem environments.
Manage containerized applications deployed in Kubernetes environments.
Support cloud infrastructure components such as AWS services (EC2, S3, IAM, ELB, VPC, VPN).
Perform OS-level troubleshooting on Windows and Linux systems.
Analyze database performance issues across SQL, Oracle, Postgres, or Cassandra.
Support middleware/application servers such as Tomcat, WebLogic, or WebSphere.
Investigate networking and load balancer-related issues affecting application performance.
Use tools like OpsGenie, Nagios, and Rundeck for monitoring and incident management.
Work within ITSM tools and follow structured incident, problem, and change management processes.
Contribute to automation efforts using scripting languages such as Ansible, Python, Shell, PowerShell, Perl, or Ruby.
Collaborate in Agile/Sprint development environments to ensure smooth production releases.
Ensure compliance with cloud and application-level security best practices.