Guest Service Agent

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

Welcome to The Dellshire, a distinctive pre-build property in the Pyramid Global Hospitality portfolio. Set to open in the Spring of 2026, this themed resort will feature a design unlike any other, offering a unique setting for future hospitality professionals. Dellshire Resort, an independent four-star destination resort, is nestled in the scenic beauty of Wisconsin Dells. This is a rare opportunity to shape and elevate the positioning of a unique property known for its immersive guest experiences, natural surroundings, and Midwestern hospitality.   As The Dellshire moves through development, future team members have the opportunity to be part of the launch of something truly special. As part of the Pyramid Global Hospitality family, you’ll join a people-first culture that values collaboration, growth, and exceptional service. If being part of a one-of-a-kind opening excites you, we invite you to join our Pyramid family and apply today.

What you will have an opportunity to do:

Guest Service Agent

Dellshire Resort | Opening Spring 2026
Where imagination, wonder, and togetherness come to life in extraordinary style.

Shape your success in a place built for unforgettable experiences.
At Dellshire Resort - a world-class, medieval-inspired destination where technology meets timeless adventure - you’ll join a team dedicated to awakening imagination, wonder, and connection.

The Guest Service Agent is the welcoming face and trusted guide of Dellshire Resort, responsible for delivering exceptional arrival, stay, and departure experiences for every guest. This role combines front desk operations with concierge-level service, ensuring seamless check-in/out processes while also providing personalized recommendations, coordinating experiences, and anticipating guest needs.

As both host and storyteller, the Guest Service Agent plays a vital role in creating memorable, elevated experiences—balancing operational efficiency with thoughtful, individualized service that reflects Dellshire Resort’s commitment to luxury, imagination, and hospitality excellence.

Why You’ll Love Dellshire

• Be part of a resort that blends luxury and adventure into a storybook setting.
• Work with a team that values creativity, collaboration, and connection.
• Experience professional growth in a dynamic, pre-opening environment with room to make your mark.
• Competitive pay
• Comprehensive health, dental, and vision coverage
• Paid time off and holidays
• 401(k) with employer match
• Associate recognition programs
• Exclusive discounts and family perks
• Free employee meal daily

What You’ll Do

Guest Arrival & Front Desk Operations

• Greeting guests with warmth, professionalism, and genuine hospitality, creating a strong first impression.
• Efficiently perform check-in and check-out procedures, ensuring accuracy and attention to detail.
• Manage reservations, modifications, cancellations, and room assignments using the property management system.
• Process payments, verify billing accuracy, and handle cash and credit transactions securely.

Concierge & Guest Experience

• Provide personalized recommendations for dining, entertainment, attractions, and resort experiences.
• Coordinate reservations for restaurants, spa services, transportation, and activities.
• Anticipate guest needs and deliver thoughtful, proactive service throughout the guest journey.
• Assist with VIP arrivals, special occasions, and customized guest experiences.

Guest Relations & Service Excellence

• Respond promptly to guest inquiries, concerns, and requests, ensuring full resolution and satisfaction.
• Maintain detailed guest records, notes, and preferences to support personalized service.
• Uphold confidentiality and always protect guest information.

Communication & Coordination

• Collaborate with Housekeeping, Engineering, Food & Beverage, and other departments to ensure seamless service delivery.
• Maintain strong relationships with local vendors, partners, and attractions to enhance guest offers.
• Communicate effectively across departments regarding guest needs, room status, and service recovery.

Operational Excellence

• Maintain a clean, organized, and professional front desk and lobby presence.
• Stay informed on resort amenities, promotions, events, and local happenings.
• Support pre-opening initiatives, training, and special projects as assigned.

What are we looking for?

Who You Are

• High school diploma or equivalent required; degree in Hospitality or related field preferred.
• 1–2 years of front desk, concierge, or guest service experience in a hotel or resort environment preferred.
• Strong knowledge of hospitality operations and guest service best practices.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in property management systems (Opera or similar) and Microsoft Office Suite.
• Ability to multitask and remain composed in a fast-paced, guest-facing environment.
• Professional appearance and demeanor with a passion for creating memorable guest experiences.
• Flexible availability including evenings, weekends, and holidays.

Join us in creating something extraordinary.
Apply today to bring your passion for sales and hospitality to Dellshire Resort—where every interaction tells a story, and every story begins with you.

Dellshire Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.

Pyramid Global Hospitality is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.