Client Support Team Supervisor
Confirmed live in the last 24 hours
City of Denver
Job Description
About Our Job
What We Offer
The City and County of Denver offers a competitive salary commensurate with experience and education. The starting pay range is $63,679 - $80,000 a year based on your experience. We also offer generous benefits for full-time employees which include but is not limited to:
A guaranteed life-long monthly pension, once vested after 5 years of service
457B Retirement Plan
132 hours of PTO earned within first year
11 Paid Holidays per year, plus 1 personal holiday, and 8 hours of Denver Good Deeds volunteer time
Education Refund Program (ERP) - a chance for the city to support your continued learning and career growth by investing in your future with the city
Care Bank – 8 weeks of Paid Family Leave (after the probation period is passed)
Free RTD Eco Pass
Competitive medical, dental and vision plans effective within 1 month of start date
Location & Schedule
In this position you will work on site at the Office of the Municipal Public Defender, at: 710 W Colfax, Denver CO 80204. This position will be 100% onsite from 8:00AM – 4:00PM with flexible work hours as needed.
Who We Are
The Office of the Municipal Public Defender (OMPD) is a comprehensive, holistic public defender office that is client-centered, independent, and innovative in the representation of defendants who face jail time for municipal ordinance violations and traffic offenses, and municipal youth offenses in the Denver County Court System. Each year, Denver Municipal Court sees more than 13,000 cases. Many of our clients live with mental health conditions, substance use disorders, traumatic brain injuries, and/or disabilities and over half are experiencing homelessness or housing instability. OMPD is holistic, client-centered, public defender agency with a Client Support Team (CST) consisting of four Peer Support Specialists, a Behavioral Health Navigator, and a Bilingual Outreach Case Coordinator who work alongside attorneys in court daily, create re-entry plans with clients in jail, and connect clients with resources like shelter/housing, benefit enrollment, behavioral health treatment, and more. The CST division serves as part of the defense team and are bound by the Colorado Rules of Professional Conduct including rules regarding attorney-client privilege and client confidentiality.
What You'll Do
The Office of the Municipal Public Defender (OMPD) seeks a Client Support Team Supervisor. This individual will supervise 4 Peer Support Specialists and a Bilingual Outreach Case Coordinator and will lead the day-to-day operations of the Client Support Team division. This role is a mix of administrative duties, supervising and supporting staff, direct service with clients, and collaboration with supervisors and front-line staff across OMPD.
Job duties include, but are not limited to the following:
- Supervises and develops staff to ensure the delivery of quality, client-centered services; develops goals, documents and evaluates performance, provides regular feedback, identifies opportunities for improvement, and promotes self-care and wellness practices
- Leads regular individual supervision and team meetings, ongoing training, and mentoring, for Peer Support Specialists (PSS) and the Bilingual Outreach Case Coordinator. Supports PSS staff in obtaining the Colorado Peer & Family Specialist certification
- Manages day-to-day administration of the Client Support Team (CST), including workflow and case assignment, courtroom support and oversight, policies and procedures, and standard work processes to meet Division and Office goals
- Develops and implements work plans, policies, procedures, schedules, and team calendar to ensure effective staffing and coverage across courtrooms, specialty dockets, and office
- Assigns and reviews work, reviews ongoing cases to ensure program timelines and guidelines are met and that documentation is timely and accurate
- Collaborates with Senior attorneys and interdisciplinary courtroom teams to proactively identify and resolve issues
- Provides direct client support and coverage across adult and youth courtrooms, the Denver Detention Center, and OMPD’s office. Coaches and trains staff to strengthen staff/team capacity in responding to client crises and complex needs
- Builds professional relationships and networks with community resources and service providers across systems to develop referral processes and maximize available resources to improve access to services, treatment, and resources for OMPD clients
- Champions justice, equity, diversity, and inclusion initiatives at OMPD and embed within all policies and practices
Research shows women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click “apply” for that reason, we encourage you to apply.
Our ideal candidate will have:
- Highly desired, but not required: Possession of a peer support related certification: Colorado Peer & Family Specialist certificate/designation or a National Designation from NAADAC (NCPRSS) or Mental Health America – (CPRS)
- Knowledge and experience with the Denver Criminal Justice system, court processes, public defense, including the role of the defense council
- Two or more years of supervisory experience
- Experience providing peer support services in a criminal justice or social services setting
- Excellent communication skills including knowledge of motivational interviewing, active listening, feedback, empathy and validation
- Knowledge of Denver metro resources, services, behavioral health treatment, and community supports
- High level of organizational skills and ability to autonomously determine necessary tasks and complete work
- Strong critical thinking, conflict resolution, and problem-solving skills
- Skills in addressing the needs of people experiencing homelessness, individuals living with mental health and substance misuse conditions and other vulnerable populations
- Strong ability to de-escalate situations
- Demonstrated understanding of SAMSHA’s 10 Guiding Principles of Recovery, National Practice Standards for Peer Supports developed by the International Associations of Peer Supporters, and Trauma Informed Peer Support
- Experience with interdisciplinary/multidisciplinary teams
- Lived experience of mental health, substance use, trauma, and/or co-occurring conditions is highly valued
- Demonstrated commitment to justice, equity, diversity, accessibility, and inclusion
- Multilingual is a plus
Required Minimum Qualifications
We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:
Education Requirement: Graduation from high school or possession of a GED, HiSET or TASC Certificate
Experience Requirement: Two (2) years of experience working as a Peer Support Specialists, Peer Support supervision preferred
Education and Experience Equivalency: A combination of appropriate education and experience may be substituted for the minimum education and experience requirements.
By position, requires a current Certified Peer and Family Specialist Certificate (CPFS) by the Colorado State Certifying Body.
Licenses and certifications must be kept current as a condition of employment.
Required Documents
To be considered for this position, please include the following on your job application (upload the multiple attachment(s) to the Resume/CV section on the My Experience tab):
- Up-to-date resume (Required)
- Cover Letter (Required): Please include a section in the cover letter highlighting how your experience aligns with this position
Application Deadline
This position is expected to stay open until Monday, April 20, 2026. Please submit your application as soon as possible and no later than April 20, 2026. at 11:59PM.
About Everything Else
Job Profile
CS3520 Community Services SupervisorTo view the full job profile including position specifications, physical demands, and probationary period, click here.
Position Type
UnlimitedPosition Salary Range
$63,679.00 - $105,070.00Target Pay
Agency
Office of Municipal Public DefenderRedeployment during Citywide Emergencies
City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
For information about right to work, click here for English or here for Spanish.
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