Sr. Video Producer

The Video Producer will play a key role in planning, producing, and scaling educational video content within Klaviyo’s Customer Education organization. This role focuses on delivering clear, high-quality video resources that help customers and partners understand how and why Klaviyo works, while also bringing structure and consistency to how video content is planned, maintained, and localized over time.

This role will have a particular focus on how-to and instructional content, as well strategy-focused content created for Klaviyo Partners. The Video Producer will work within Klaviyo’s 7-week sprint cycle and collaborate closely with Curriculum Development and Localization teams to support the delivery of a select group of fully localized courses and videos  that appear on Klaviyo Academy.

The ideal candidate is an owner first and a video creator second. You’re proficient in creating educational video content, but you’re most energized by identifying problems, designing solutions, and owning workflows from start to finish. You take pride in bringing structure to complex work, improving how things are done over time, and ensuring video content can be produced, maintained, and scaled efficiently without sacrificing quality.

 

How You Will Make a Difference

• Video Planning & Production
  Plan and produce educational video content that supports customer and partner learning, guiding projects from early planning through production and post-production.
• Programmatic Ownership of Core Areas
  Act as the primary producer for how-to and partner video content, functioning as a program manager by overseeing planning, coordination, and delivery across these initiatives.
• Localization Workflow Development
  Own and evolve the processes used to prepare and maintain video content for localization, working side by side with Curriculum Development and Localization specialists to support fully localized courses and videos.
• Partner Content Enablement
  Plan, produce, and edit both scripted and unscripted video content for Klaviyo Partners, including agencies and consultants who build their businesses around Klaviyo.
• Cross-Functional Collaboration
  Collaborate closely with program owners, instructional designers, and other creative professionals across Customer Education to ensure video content aligns with learning goals and audience needs.
• Process & Quality Improvement
  Help refine workflows, templates, and production practices to improve efficiency, maintainability, and overall quality as video content scales.
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

 

Who You Are

Experience

• Strong proficiency with professional video production and audio editing software, and understand standard post-production workflows.
• Experience working as a formal producer, project coordinator, or similar role with responsibility for planning and coordinating
• Experience leading