Customer Support Administrator

What you will do

Johnson Controls South Africa is seeking a detail‑oriented Customer Support Administrator to support our service operations and ensure a smooth, professional customer experience.

How you will do

• Handle customer inquiries via phone and email with accuracy and professionalism.

• Log, track, and manage cases using JCI’s CRM and ticketing systems.

• Coordinate with internal teams to support issue resolution and follow‑up.

• Maintain accurate records of customer interactions and service requests.

• Provide clear product and service information to customers.

• Support administrative tasks that enhance customer service efficiency.

What we look for

• Experience in customer service, service administration, or a similar role.

• Strong written and verbal communication skills.

• Proficiency with CRM/ticketing tools and MS Office.

• High attention to detail and strong organisational skills.

• Customer‑focused mindset with solid problem‑solving abilities.

• Ability to work independently and collaboratively in a fast‑paced environment.

If you are committed to delivering excellent service and enjoy a structured, customer‑focused administrative role, we encourage you to apply for the Customer Support Administrator position at Johnson Controls South Africa.