Customer Support Consultant

Dream Big.  Go Beyond. Be Unstoppable.
 

About Us

Kyriba is a global fintech leader empowering CFOs and finance teams with cloud-based treasury, payments, risk management and working capital solutions. We serve 3,000+ customers worldwide, managing $15 trillion in payments annually and helping businesses optimize liquidity performance across the enterprise. 

We're on a mission to become the most sought-after cloud technology company globally. We think big, innovate relentlessly, and challenge the status quo every day. If you are a problem-solver who’s ready to push boundaries and achieve more than you thought possible-you'll find an exceptional career within an extraordinary business. 

Role background

We're looking for a dynamic Customer Support Consultant to join our team in tech hub in Warsaw and drive client satisfaction to new heights! You will be expected to provide outstanding customer support for Kyriba’s clients ensuring they receive a seamless, responsive, and highly effective service experience. This role demands strong initial Treasury knowledge on SaaS solutions, and excellent interpersonal skills.

What You'll Do:

• Serve as a point of contact for client support queries through multiple channels (phone, email, support portal) while meeting established SLA response times.

• Provide application support within the Kyriba platform for cash management, bank reporting, cash positioning, forecasting, payments, in-house banking, financial transactions, and general ledger processing.

• Drive customer success through proactive problem resolution and clear guidance.

• Analyze and resolve product issues while maintaining case metrics for duration and clients satisfaction.

• Collaborate with internal teams for escalated issues requiring specialized expertise.

• Document solutions and maintain knowledge base for continuous service improvement.

• Utilize data-driven insights to identify opportunities for improving customer journeys.

• Analyze customer feedback and trends to inform strategic decision-making.

• Foster strong client relationships through effective communication and personalized service.

• Serve as mentor for junior support consultants.

• Participate in a Sunday shift once every two months or so.

What We’re Looking For:

• Bachelor or Graduate degree in Business/Finance/ Accounting or relevant work experience.

• 3-5 years of experience in a customer support/customer experience role.

• Familiar with cloud-based service (SaaS) deployment and support is a plus.

• Ability to thrive in a fast-paced environment with rapidly expanding customer base.

• Excellent communication and interpersonal skills.

• A proactive, hands-on approach to problem-solving.

• Additional language skills (Spanish, Italian, French) a plus.

Our Values Guide Everything We Do

• Think Big & Constantly Innovate: We have the confidence to think big, embrace change, challenge the status quo, and continuously evolve - incorporating new technologies and driving industry progress. 

• Put our Customers’ Outcomes First: We are passionate about delivering the highest value for our customers and supporting them with end-to-end care throughout their journey with us. 

• Act with Integrity: Integrity is at the heart of everything we do. We take personal responsibility for our actions, own our decisions, and honour each other’s contributions. We empower each other through honesty, respect, trust and transparency. 

• Work as One Team: We are driven by our common goals and share in each other’s successes and failures, learning and working together as a team where everyone can bring their best selves. 

• Strive for Excellence while Having Fun: We enjoy tackling new challenges together, and revel in continuous improvement as we deliver, with ultimate professionalism, the very best for our customers, while exceeding our own expectations.

At Kyriba we value pay transparency and fairness. 

For new hires, the annual base salary range for this role is zł112,700.00 - zł155,000.00 based on a full-time schedule. Salary can progress beyond this range through sustained performance and demonstrated success in the role. In addition to base pay, this position may be eligible for variable compensation (eg. performance bonus or commission-based plan) and a long-term incentive. The final package will be determined by factors such as skills, experience and qualifications.

Kyriba also offers a comprehensive compensation package, including a range of health, welfare and wellbeing benefits designed to support both your professional and personal life. 

Kyriba believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship, and genetic information. 

We aim to make our recruitment process accessible to everyone. If you need a reasonable accommodation at any point in the application or interview process, or to perform essential job functions, please click here to submit a request. All information provided is confidential, restricted to our accommodations team, and will not impact your candidacy. Please refer to our Candidate Privacy Policy for more information.