Customer Success Engineer - Experimentation Platform

Confirmed live in the last 24 hours

Spotify

London

On-site

Posted October 14, 2025

Job Description

Interested in driving Spotify’s experimentation culture (not our music catalog) while being the first line of support for our platform? Spotify’s Confidence team is looking for a Customer Success Engineer who will serve our customers — product, engineering, and data teams at Spotify, as well as external companies using our experimentation platform — combining technical depth, business acumen, and strong interpersonal skills to provide strategic guidance and automate problem-solving.

We’re seeking a versatile engineer skilled in backend development, SDK development, and customer interaction. Your primary responsibility will be to provide first-response support to teams running experiments and making product decisions with Confidence, and to build and maintain strong relationships that ensure their success and satisfaction. Join a high-paced, startup-like team of engineers, designers, data scientists, and product managers to drive the adoption, reliability, and effectiveness of our experimentation platform across Spotify. Confidence is built as a product that serves both Spotify and other businesses; you’ll help shape reusable, productizable solutions. We operate with a startup mindset — expect ambiguity, shifting priorities, and broad ownership.

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