Reliability‑Focused System Design & Architecture

• Lead the design and evolution of highly reliable, scalable, and performant distributed systems, applying SRE principles across infrastructure and application layers.
• Partner with engineering and architecture teams to influence system design decisions that improve resilience, fault tolerance, and operational simplicity.
• Define and promote reliability patterns, architectural best practices, and non‑functional requirements aligned with business criticality.

SRE Operations & Automation

• Drive an automation‑first approach by designing and developing tools, scripts, and platforms that reduce manual effort, operational toil, and human error.
• Embed reliability engineering into the software delivery lifecycle through CI/CD integration, safe deployments, and repeatable operational workflows.
• Establish clear operational metrics and service health indicators to ensure transparency and accountability.

Incident Management & Root Cause Analysis

• Participate in and lead incident response for production systems, ensuring timely mitigation and minimal customer or business impact.
• Conduct and drive blameless post‑incident reviews, focusing on identifying systemic causes rather than individual faults.
• Implement long‑term corrective actions to prevent recurrence and measurably improve system reliability.

Monitoring, Alerting & Observability

• Architect and implement end‑to‑end observability across systems using metrics, logs, and traces to enable rapid diagnosis and proactive issue detection.
• Define and manage Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets to balance reliability with feature velocity.
• Build and maintain actionable dashboards and alerts that provide real‑time insights into system health, performance, and risk.

Continuous Reliability Improvement

• Identify reliability gaps through data analysis, failure reviews, and resilience testing, driving targeted improvement initiatives.
• Lead efforts such as capacity planning, load testing, chaos engineering, and fault injection to validate system behavior under stress.
• Continuously reduce operational toil, improve mean time to detect (MTTD) and mean time to recover (MTTR), and raise overall service maturity.

Documentation & Knowledge Sharing

• Create and maintain clear, accurate, and actionable documentation including system architectures, runbooks, operational standards, and incident playbooks.
• Ensure documentation supports operational readiness, repeatability, and effective knowledge transfer across teams.

Cross‑Functional Collaboration & Influence

• Work closely with product, development, platform, security, and operations teams to embed SRE principles into roadmap planning and delivery.
• Act as a trusted advisor, translating reliability data and operational risk into business‑relevant insights for technical and non‑technical stakeholders.
• Advocate for SRE best practices and help build a strong reliability culture across the organization.

Project & Initiative Leadership

• Manage and prioritize multiple reliability‑focused initiatives, balancing short‑term operational needs with long‑term system health.
• Drive execution of strategic SRE programs that measurably improve system resilience, scalability, and operational efficiency.

• Bachelor’s degree in Computer Science, Engineering, or a related discipline, or equivalent practical experience demonstrating advanced technical and leadership capabilities.

• 15+ years of progressive experience in systems engineering with a strong emphasis on site reliability, large‑scale systems operations, and software engineering in complex enterprise or cloud environments.

• 7+ years of experience in a technical leadership role (Team Lead or Hands‑on Technical Manager), with a proven track record of driving cross‑functional initiatives and delivering complex projects to successful completion.

• Strong proficiency in one or more modern programming languages such as Python, Go, Java, Ruby, or equivalent, with a software‑engineering mindset applied to operational challenges.

• Demonstrated experience operating and supporting systems across hybrid environments, including both on‑premises infrastructure and public/private cloud platforms.

• Hands‑on experience with containerization and container orchestration technologies, enabling scalable, resilient, and repeatable deployments.

• Proven ability to design and implement observability solutions, including metrics, logs, traces, dashboards, and alerts that provide actionable insights into system health and performance.

• Deep understanding of distributed systems, networking fundamentals, failure modes, and modern software architectures, with the ability to reason about complex system behaviors under load or failure conditions.

• Exceptional problem‑solving skills with the ability to diagnose, mitigate, and permanently resolve complex, high‑impact technical issues.

• Strong customer and stakeholder orientation, with excellent communication skills and the ability to articulate complex reliability strategies clearly and persuasively to both technical and non‑technical audiences.

• Prior experience designing and delivering Infrastructure as Code (IaC) through automated CI/CD pipelines, ensuring consistency, scalability, and reliability of infrastructure changes.

• Demonstrated success in mentoring, coaching, and developing high‑performing technical teams, fostering a culture of engineering excellence, ownership, and continuous improvement.

• Hands‑on expertise in implementing automated remediation and corrective actions driven by observability signals and reliability metrics.

• Practical experience working within Agile and DevOps environments, collaborating closely with product and engineering teams to balance reliability, velocity, and innovation.