Associate, Payroll Client Services - Sat- Wed - AMER

What this job can offer you

• An opportunity to continue build and advance your career in payroll and customer service, within a fast-paced, innovative company.
• Contribute to a company making a global impact on the future of work.
• Work closely with clients and internal teams, fostering a collaborative and supportive atmosphere that values innovation and teamwork.
• Opportunities for continuous learning and career development, with access to training programs and mentorship.
• Competitive compensation and benefits.

What you Bring

• Experience: You have experience in a payroll customer service role.
• Payroll Knowledge: Capable of managing payroll inquiries with a robust understanding of regulatory requirements, possessing advanced knowledge in specific jurisdictions.
• Dedicated to Customers: Demonstrate excellent problem-solving capabilities and a strong dedication to exceeding customer expectations.
• Communication Expert: Possess superior written and verbal communication skills, with experience in customer support platforms like Zendesk, and collaboration tools such as Slack and Notion.
• Collaborative Team Member: Excel in a team-oriented environment, showing an ability to effectively engage with diverse stakeholders and manage multiple priorities.
• Continuous Learner: Display a keen interest in continually enhancing your expertise in the payroll field.

Key Responsibilities

• Reliable Point of Contact: Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
• Client Services Advocate: Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
• Collaborative Expert: Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).
• Peer Empowerment: Enhance the team's collective knowledge by creating and updating essential documentation and participating in shadowing sessions to foster collaboration and knowledge sharing.
• Skilled Problem Solver: Utilize outstanding problem-solving abilities to work seamlessly with various teams in resolving escalated customer issues promptly.

Practicals

• You'll report to: Payroll Client Services Manager
• Direct reports: None
• Team: [Payroll] - [Payroll Client Services]
• Location: AMER
• Working Days: This role follows a fixed schedule from Saturday to Wednesday.
• Start date:&l