Software Engineer II, Customer Value, Insights Retention

Confirmed live in the last 24 hours

Spring Health

Compensation

$120,000 - $153,830/year

New York (Hybrid)

Hybrid

Posted March 28, 2026

Job Description

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

Reporting to the Associate Director, Engineering - Insights Retention, this engineer will help enhance and grow the analytics products that demonstrate the value of our services to the customers using them. This role will build our product features as a part of a cross-functional product team and will collaborate with more senior engineers to grow while also mentoring more junior engineers to improve our overall execution practices.

Please note that this is a hybrid role based in New York City, with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.

What you’ll do:

Design and build scalable full-stack services using Ruby on Rails, React, and GraphQL
Collaborate with cross-functional teams to ship high-impact features that improve customer reporting and analytics
Expand and maintain the existing web application
Debug and resolve issues quickly and efficiently
Contribute to architectural discussions, code reviews, and tech debt prioritization
Advocate for high engineering standards, including test coverage, documentation, and observability
Participate in an on-call rotation to support system reliability and respond to production issues
Collaborate flexibly across time zones, as needed, to support distributed teams and stakeholder
Work with product managers and designers to scope and deliver 0–1 product features
Identify areas for growth and iteration on our application stack and advocate for them on the roadmap
Build and maintain integrations with data warehouses or external APIs
Troubleshoot data discrepancies and work with cross-functional teams to resolve issues

What success looks like:

Deliver projects on time, within scope, and with high stakeholder satisfaction
Maintain high system uptime and low defect rates through strong testing and observability practices
Partner effectively with product, design, data, or other teams, contributing meaningfully to team goals and alignment
Complete tasks independently, resolve issues proactively, and accurately track personal work
Contribute to improved team velocity through planning, estimation, and delivery best practices
Continuously seek out new technologies or practices to