Product Designer, Go-to-Market AI Builder

POS-7070

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Product Designer, Go-to-Market AI Builder

Location: US Eastern Time Zone- Remote, Flex, or Office

Join HubSpot’s Design Team

The Flywheel Product Line is an org focused on helping HubSpot grow faster by using AI to dramatically improve how we serve customers and how our Go-to-Market teams work. We're doing this across three core areas:

• First, we’re building an AI concierge that supports customers throughout their lifecycle - solving support issues, identifying their goals, unlocking underused features, and helping them get more value from HubSpot. This AI agent qualifies their needs, guides them toward more advanced capabilities, answers support queries, and recommends upgrades - all autonomously, and across multiple formats: chat, voice, real-time AI-generated video and more. It’s a huge design challenge, cutting across use cases, modalities, and interfaces, and it’s something very few companies have even come close to doing well.
• Second, we’re extending our core product with AI-first tools that radically improve how HubSpot’s go-to-market teams (support, sales, customer success) work. That means eliminating repetitive admin work, giving managers superpowers to coach and scale, and helping reps focus on the right leads and the right moments. This is where small UX decisions turn into massive business impact - improving efficiency here directly influences revenue at a multi-billion dollar scale.
• Third, we’re building dedicated experiences for HubSpot’s global partner ecosystem - agencies and consultancies who sell and implement HubSpot on our behalf. These partners drive over $1B in revenue annually. We’re both creating agentic AI experiences for partner-specific needs, and enabling these businesses with unique tools in HubSpot that help them grow faster and operate more efficiently. Their workflows are unique, and their impact on HubSpot’s growth is massive, making this a critical area of focus for Flywheel.

The work is deeply applied, highly visible, and packed with complexity and craft challenges - from interaction models to system thinking to visual execution. In this role, design goes beyond static screens and specs. We’re looking for designers who can bring ideas to life through working prototypes, AI-enabled experiences, and coded explorations that make product ideas tangible earlier in the process. Whether it's designing a self-directed AI agent or adoptable workflow tooling, you’ll be working at the very edge of what’s possible in applied AI and doing it in a place where the impact is massive.

We are actively seeking Product Designers and Product Design Builders for various opportunities in each of those areas. We'll collaborate with you during the interview process to determine the best fit based on your experience, impact, and aspirations.

Why Flywheel?

Come join us for a career-defining opportunity to:

• Bring ideas to life faster: Use AI, prototyping tools, and code to move from concept to realistic product experiences that teams can test, react to, and learn from earlier.
• Design bleeding-edge applied AI experiences: Experiment and build capabilities that have barely been attempted by anyone in the industry.
• Have a massive impact: Operate at a scale where even small improvements drive increases of hundreds of millions in revenue.
• Work on platform-scale initiatives: Tackle ambiguous, high-impact problems that span the entire HubSpot platform, requiring a broad perspective and a focus on unified outcomes.
• Create beautiful, well-crafted design experiences that set the quality bar for HubSpot.
• Leverage data & AI: Harness smart data, advanced automation, generative AI, and LLMs to create personal, intelligent, and connected customer experiences.
• Champion inclusive & scalable design: Bring clarity to complexity and advocate for accessibility, simplicity, and inclusivity as you craft solutions that benefit millions.

 

What You’ll Do

• Lead interesting projects: Drive design initiatives and create cohesive and frictionless user journeys from discovery to launch and iteration.
• Design for scale: Develop and evolve UX patterns, systems, and frameworks to guarantee both consistency and innovation acr