Associate Director, Delivery (Media)

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

THE ROLE:

The Associate Director, Delivery is a critical contributor within the DEPT® Delivery team - responsible for managing the successful execution of high-value digital campaigns and projects across media engagements. You’ll work cross-functionally to bring ideas to life, meet our client’s performance goals - turning strategic direction into high-quality, on-time delivery.

This role requires a strong sense of ownership, comfort with complexity, and the ability to manage multiple stakeholders across timelines, disciplines, and workflows. You will act as a central liaison between internal teams and clients, advocating for both process efficiency and operational excellence.

You are fluent in the tools, methods, and mindsets of performance marketing & digital campaigns - and energized by building great work through strong collaboration, structured planning, and proactive problem-solving.

WHAT YOU'LL DO: 

This role requires a proven track record of best-in-class delivery, and you'll be expected to manage a variety of tasks and projects, including:

• Project Leadership & Management:
• Manage mid-sized to large-scale digital campaigns with agency budgets typically ranging from $500K to $1M+, across a.o. Digital marketing strategy and media planning, SEA, Social advertising, Programmatic advertising, SEO, content & analytics
• Define project scope, deliverables, timelines, and resourcing plans in collaboration with cross-functional teams.
• Drive end-to-end execution, from kick-off to delivery, ensuring work is delivered on time, on brief, and within budget.
• Identify risks, resolve blockers, and escalate challenges early with solution-oriented thinking.
• Monitor and manage project financials including estimates, actuals, ETC (Estimate to Complete), and EAC (Estimate at Completion).
• Anticipate risks and blockers; proactively resolve issues or escalate as needed.
• Process Improvement & Team Collaboration:
• Identify opportunities to streamline project workflows and reduce operational friction.
• Collaborate with internal teams to evolve delivery processes, templates, and ways of working.
• Support the integration of new tools or practices that improve efficiency and cross-discipline collaboration.
• Champion consistency in documentation, QA, and project standards.
• Client & Stakeholder Relations:
• Serve as a key client point of contact on day-to-day delivery needs — communicating clearly, managing expectations, and keeping momentum.
• Prepare agendas, run project meetings, and ensure alignment across stakeholders.
• Document decisions, action items, and next steps with clarity and follow-through.
• Build strong working relationships across departments to keep work flowing smoothly and transparently.
• Peer Support & Knowledge Sharing:
• Informally mentor junior project managers by sharing knowledge, best practices, and process tips.
• Contribute to internal discussions around delivery improvement, workflow evolution, and team enablement.
• Maintain a strong sense of accountability and “managing across” with peers and adjacent roles.

WHAT YOU'LL BRING:

• 5-7 years of experience in digital project or program management, with ownership over large engagements or multi-track workstreams.
• Experience managing single projects with budgets of $1M+ from end to end.
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