Product Communications Manager

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Product Communications Manager

About the role:

You will craft clear, concise, and impactful communications to support product launches, operational changes, and cross-functional initiatives. You’ll collaborate across product, GTM, and operations teams to translate complex information into actionable, audience-specific content that drives alignment and adoption.

What you will do:

• Develop and deliver multi-channel merchant‑facing communications that clearly explain product updates, feature launches, and operational changes to Clover merchants.
• Create segmented communications tailored to different merchant groups to ensure relevance, clarity, and stronger adoption of new products and features.
• Partner with Product, GTM, and Operations teams to produce materials that support both internal teams and merchant understanding.
• Translate complex technical and financial concepts into simple, actionable information for diverse audiences
• Drive change‑management communications that support product rollouts, policy updates, and operational transitions, ensuring merchants can easily adapt.
• Produce internal briefs, executive updates, and stakeholder‑ready content that keeps teams aligned and informed.
• Build scalable communication systems, including templates, workflows, and documentation libraries to support consistent, repeatable multi-channel merchant messaging.
• Maintain internal knowledge bases and portals with accurate, up‑to‑date product information that supports both internal teams and merchant‑facing materials.
• Ensure high standards of content quality, consistency, and alignment across all merchant communication channels and touchpoints.

What you'll need to have:

• Bachelor's degree in communications, Marketing, English, Technical Writing, or a related field.
• 5 years of experience in Product Communications—or a closely related discipline such as product marketing or product operations—within a tech or financial services environment.
• Proven ability to translate complex technical or financial concepts into clear, concise, audience‑appropriate communication.
• Experience using content and documentation tools such as Confluence, SharePoint, PowerPoint, and Canva.

What would be great to have:

• Background in B2B SaaS, fintech, or product lifecycle communications, supporting launches and ongoing product updates.
• Familiarity with operational or change‑management communications, especially for product releases or process transitions.
• Experience building scalable communication systems, including templates, documentation frameworks, intake processes, and workflow structures.

How you’ll work:

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical, financial, social, and emotional well-being.

• Paid holidays and generous time away policies.

• No-cost mental health support through Employee Assistance Programs.

• Living Proof program to recognize your peers’ extra effort with points used for rewards.

• Eight Employee Resource Groups to foster a collaborative culture.

• Unparalleled professional growth with training, development, and internal mobility opportunities.

• Retirement planning and discounted shares with the Employee Stock Purchase Plan.

• Medical, dental, vision, life, and disability insurance options available day one

• Tuition assistance and reimbursement program.

• Paid parental, caregiver, and military leave.

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Salary Range

$90,000.00 - $144,000.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.