Senior Customer Delivery Manager

Outsight’s software solutions track the motion of people and vehicles using 3D LiDAR data.

Operators of transportation hubs like airports and train stations but also sport venues, road infrastructures and industrial sites can now access accurate and anonymous Spatial Intelligence data, in order to improve operations and increase user safety and satisfaction.

Our international team of scientists and engineers drive the development of our solutions from Paris, San Francisco, Sophia-Antipolis (Nice) & Hong Kong. To support our global outreach, we also operate a commercial office in Spain.

You can find below an interesting link about who we are and what we do :

Insights about Outsight

Our Passenger Flow Traffic Monitoring solution is trusted by the world’s leading airports and train stations across four continents, including the most renowned hubs celebrated for their operational excellence and exceptional passenger experience. We also deploy our solutions in other markets such as Tourism, Retail and Sports.

Additionally, our Car Traffic Remote Monitoring product is trusted by several Tier 1 customers, including BMW.

 

Context

This role ensures the successful delivery of Outsight's Spatial Intelligence solutions to clients. The focus is on maintaining high service quality and guaranteeing 100% adherence to Service Level Agreements (SLAs), thereby solidifying client relationships and maximizing customer satisfaction. You will be a critical link between our internal engineering and commercial teams and our most prestigious global customers across four continents.

 

Responsibilities

• Drive multiphase software and hardware customer implementations effectively, ensuring all deadlines and contractual deliverables are met on time and in scope.

• Steer financial aspects of the project. Monitor project cash-flow in terms of revenue and costs, monitor revenue recognition events and coordinate with sales operations when to trigger invoice payments and purchase orders.

• Depending on the deal's size. Manage several engagements concurrently, potentially between 2 to 5 customers.

• Facilitate standard project management methodology for all implementations, including, but not limited to:

  • Leading kick-off calls - remote (sometimes on site) sessions providing overview of the implementation project.

  • Present technical solutions effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics.

  • Support technical teams to analyze and resolve technical issues that arise during implementation.

  • Weekly status meetings – weekly calls with customers to review progress, obstacles, upcoming tasks, etc.

  • Training – remote (sometimes on site) training sessions tailored to the end user.

  • Post-implementation hyper care – ensure the implementation is a success, before transitioning the account to our customer success team.

• Interface with internal product, engineering, sales engineers, field technical engineering  resources to coordinate projects and communicate customer impact.

• Contribute to the product input feedback process to ensure constant and valuable customer input is available to the team and advocate and prioritize as required.

• Support generating new sales opportunities: Identify stakeholders in the existing customer portfolio, provide insights on customer needs and upcoming projects to the sales team.

• Help close deals by answering customer questions and addressing any concerns, delivering demos of Outsight solutions and attending pre-sales customer meetings when requested.

 

Requirements for the role

• Master’s degree (Engineering or Business).

• 5 to 7+ years of experience. Ideally, including 2+ years with practical experience in a Technical role - Computer Science, Electrical, Industrial, Automotive, or Mechanical Engineering.

• 5+ years in a client-facing delivery role, preferably within a B2B SaaS or deep-tech environment, involving IT Hardware and/or SaaS deployments.

• 3-5+ years of Project management with multi disciplinary teams.

• Project management certification such as PMP, Prince2 - Good to have but not mandatory.

• Able to handle multiple projects at once, with varying stages of implementation, must be highly organized with a strong sense of urgency to meet deadlines.

• Comfo