Staff Technical Writer

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role

BeyondTrust is the worldwide leader in intelligent identity and access security, empowering organizations to protect identities, stop threats, and securely deliver dynamic access. Our industry-leading platform and integrated products offer the most advanced Privileged Access Management (PAM) and Cloud Infrastructure Entitlements Management (CIEM) solutions, enabling enterprises to reduce their attack surface across traditional, cloud, and hybrid environments.

Entitle and Identity Security Insights are key components of BeyondTrust’s cloud-native portfolio, providing granular, just-in-time access and advanced permission management across cloud infrastructure, SaaS, and modern enterprise environments. These capabilities are unified through Pathfinder, BeyondTrust’s platform that connects identity security signals, analytics, and controls across the portfolio. As we advance our vision of becoming the modern standard for identity security in multi-cloud environments, we are building an intelligent platform where secure access for humans and machines is automated, adaptive, and increasingly free of manual processes. We place strong emphasis on building products that address modern customer challenges while making security and compliance easier to achieve.

Reporting to the Product Documentation Manager within Technology Operations, the Staff Technical Writer is responsible for elevating the quality, clarity, and technical depth of documentation across BeyondTrust’s cloud-native products and platform capabilities.

This role partners closely with engineering teams to produce technically accurate documentation for platform architecture, APIs, and security-sensitive functionality. The Staff Technical Writer plays a key role in ensuring documentation meets the needs of engineers, customers, and internal teams operating in a complex SaaS and cybersecurity environment.

As BeyondTrust continues evolving its cloud-native platform and AI-forward capabilities, this role will help establish a higher documentation standard across the organization by producing high-quality technical content and influencing documentation practices through expertise and collaboration. This is a senior individual contributor role focused on technical depth, platform documentation, and raising the documentation quality bar across the Product Documentation team.

What You’ll Do

• Author and maintain highly technical documentation for cloud-native products and platform capabilities.
• Produce clear, accurate documentation for APIs, platform services, authentication systems, and security-related functionality.
• Partner directly with engineering teams to understand complex technical systems and translate them into structured, accessible documentation.
• Lead documentation efforts for technically complex product initiatives and platform features.
• Ensure documentation accurately reflects platform architecture and evolving system capabilities.
• Collaborate with product managers, engineers, and technical program managers to align documentation with product releases and platform evolution.
• Contribute to improving documentation structure, standards, and quality across the Product Documentation team.
• Review technical documentation for accuracy, clarity, and consistency.
• Support documentation alignment across multiple cloud-native products and shared platform capabilities.
• Continuously identify opportunities to improve documentation usability, structure, and technical accuracy.

What You’ll Bring

• Bachelor’s degree in Technical Communication, Computer Science, Engineering, Information Systems, or related field.
• 5+ years of experience writing highly technical documentation for SaaS, platform, or enterprise software environments.
• Strong understanding of APIs, authentication systems, networking concepts, and cloud architecture.
• Ability to read technical specifications and work directly with engineers to extract and clarify complex technical information.
• Experience documenti