Strategy & Performance Manager - New Verticals UAE

Deliveroo is on a mission to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. Our Grocery & Retail team manages Deliveroo Hop dark stores, 3rd party grocery delivery, and non-food retail businesses in the UAE. We work closely with our partners to drive growth, improve performance and continuously enhance the customer experience. As the scale and complexity of the business increases, the Strategy & Performance function plays a central role in shaping market strategy, strengthening Customer Value Proposition (CVP) and embedding performance discipline across Grocery and Retail. This role sits within the UAE NV Strategy & Performance team, based in our Dubai office (hybrid model), and works cross-functionally across Commercial, Category, Marketing, Finance and Product to support growth and execution across the business.

You’ll play a central role in strengthening the growth and execution engine of Deliveroo’s Grocery & Retail business in the UAE. Reporting to the Head of Business Planning & Performance, New Verticals, this role combines deep analytical capability with structured execution across market strategy, performance management and high-impact strategic initiatives. You will act as a key analytical and execution partner to leadership, translating strategic priorities into structured analysis, initiatives and measurable outcomes. A core focus of the role will be embedding a proactive, insight-led and diagnostic-driven operating model across the business, including strengthening performance governance and driving structured ownership of Customer Value Proposition (CVP) across account managers, business leads and senior leadership. This is a high-ownership role suited to someone who is analytical, commercially sharp and comfortable operating in ambiguity, with the ability to move from diagnosis to execution at pace.

What You’ll Be Doing

Here’s what your day-to-day might look like:

• Own core components of Grocery & Retail strategy development across the UAE, including structured analysis, business cases and initiative tracking

• Lead performance diagnostics and build scalable analytical frameworks and dashboards to surface structural growth opportunities and enable faster, data-backed decision-making

• Own performance governance across UAE WBRs and MBRs, monitoring key metrics and trends while embedding an insight-led, action-oriented operating rhythm focused on controllable inputs and CVP ownership

• Design and institutionalise structured performance frameworks that drive accountability across Account Management, Category and senior leadership

• Partner with Category Management to scale conversion initiatives across priority partners, translating insights into repeatable frameworks and measurable performance uplift

• Lead high-impact cross-functional projects across Grocery & Retail, owning problem-solving from initial diagnosis through to execution and measurable business impact

• Provide regular, concise, high-impact updates on business performance to senior leadership and global HQ teams
  

What You’ll Need to Thrive

Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:

• 5+ years of experience in analytics, strategy, operations or a high-growth technology environment, with a track record of driving measurable business impact

• Strong analytical capability, with experience working with large datasets, writing SQL and querying data in Snowflake or similar environments

• Experience building scalable frameworks, dashboards or processes from scratch, combined with strong stakeholder management skills and the ability to communicate complex analysis clearly to senior audiences

• Ability to operate with high ownership and autonomy, managing workstreams independently, challenging assumptions with data and driving initiatives from problem definition through to execution

• Experience solving complex, ambiguous problems, with the ability to diagnose root causes, structure analyses, and translate insights into clear, actionable outcomes

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