Manager, Partnerships Strategy & Operations

The Role You’ll Play:

The Global Partnerships team oversees the App Ecosystem and Strategic Partnerships, including white-labeled and embedded partner products.
As the Manager of Business Operations, Partnerships, you will be both a strategic thought partner and an execution driver—owning the systems, processes, and operating rhythms that enable our partner ecosystem to scale.This role sits at the intersection of strategy, operations, and problem-solving. You’ll translate high-level business goals into actionable plans, while rolling up your sleeves to solve complex, ambiguous challenges. You’ll partner closely with Partnerships leadership and cross-functional teams including Accounting, Finance, Product, BI, Sales, and Support.

What You’ll Do

• Translate strategy into execution: Turn partner and revenue goals into scalable processes, operating cadences, and clear ownership across teams
• Drive strategic partnership initiatives: Partner with Partnerships leadership to scope, evaluate, and execute high-impact partnership projects (e.g., new partner models, monetization strategies, and ecosystem expansion opportunities)
• Own and evolve the operating model: Identify gaps across systems, workflows, and policies—and implement pragmatic, high-impact solutions
• Lead through ambiguity: Act as the go-to problem solver for complex partner issues (billing, contracts, data, systems), navigating trade-offs and driving resolution
• Build for scale: Develop playbooks, governance frameworks, and internal tooling that enable consistency and efficiency as the ecosystem grows
• Drive strategic planning: Support annual planning, revenue modeling, and roadmap prioritization with a strong POV grounded in data
• Leverage AI and automation: Identify opportunities to streamline workflows and decision-making using AI tools, automation, and lightweight systems
• Create visibility: Deliver clear, actionable insights through reporting, dashboards, and executive-ready analysis
• Foster continuous improvement: Establish feedback loops, retrospectives, and metrics to continuously improve how the team operates
• Support team growth: Help mentor and uplevel junior team members as the function scales

Who You Are

• Strategic + hands-on: You can zoom out to define the “what and why,” then dive in to execute the “how”
• Scrappy and resourceful: You move quickly, find creative solutions, and are comfortable building from 0→1 without perfect inputs
• Strong operator: You bring structure to ambiguity and have a track record of building and scaling processes
• AI-curious (or fluent): You actively leverage AI tools (e.g., ChatGPT, automation tools, no/low-code platforms) to improve efficiency and output quality
• Data-driven thinker: You’re comfortable using data to inform decisions and communicate insights
• Excellent communicator: You can influence stakeholders across functions and levels with clarity and confidence
• Ownership mindset: You take accountability, push things forward, and continuously look for ways to improve

Experience You Bring

• 5+ years in business operations, partnerships operations, program management, strategy, or similar roles
• Experience leading complex, cross-functional initiatives in a fast-paced SaaS, marketplace, or platform environment
• Strong analytical skills with experience building reports, dashboards, and business models
• Proven ability to design and scale operational processes and systems
• Experience working with tools such as Excel