General Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Shaping the future of real estate for a better world 

 

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. 

 

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. 

 

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. 

 

 

 

What this opportunity involves: 

 

JLL is seeking an exceptional General Manager to lead operations at 140 William Street, one of Melbourne's premium office assets. This is a high-profile role managing a flagship property on behalf of REST, with accountability for asset performance, tenant relationships, and team leadership.

The successful candidate will act as the primary point of contact for the REST Asset Manager, driving strategic initiatives that enhance property value, optimise financial performance, and deliver outstanding tenant experiences. You will lead a dedicated team including a Senior Engineering Manager and Senior Property Manager, working collaboratively to maintain the asset's position as a market leader.

 

 

An overview of the role:  

 

Asset Management & Strategy

·       Partner with the Asset Manager to develop and execute strategic plans covering asset positioning, leasing, capital works, and marketing initiatives

·       Monitor and report on KPIs whilst maintaining optimal service delivery across all contractual obligations

·       Provide strategic recommendations on capital works, leasing transactions, and asset enhancement opportunities

·       Lead sustainability initiatives, ensuring data collection and reporting within agreed timeframes

Tenant Retention & Satisfaction

·       Develop and implement comprehensive customer retention programmes that drive satisfaction and loyalty

·       Lead lease renewal strategies and negotiations to maximise retention and fee revenue

·       Proactively engage with tenants to understand needs, address concerns, and strengthen relationships

·       Collaborate with marketing and leasing teams to enhance tenant experiences

Financial Performance

·       Maximise the asset's financial performance through effective budget management and revenue optimisation

·       Analyse financial data and market trends to inform decision-making and drive profitability

·       Identify cost-saving opportunities and revenue enhancement strategies across operations and services

Leadership & Stakeholder Management

·       Lead and inspire a high-performing team, fostering a culture of excellence and innovation

·       Develop team capabilities through performance management, training, and succession planning

·       Build strong partnerships with owners, investors, contractors, and service providers

·       Ensure alignment on strategic goals and operational deliverables

Compliance & Risk Management

·       Maintain strict adherence to all legislative requirements, industry standards, and contractual obligations

·       Implement comprehensive risk management practices covering public liability, safety, and emergency preparedness

·       Manage contract variations, renewals, and performance metrics across all service agreements

·       Maintain detailed contract registers and compliance reporting systems

 

 

Sound like you?  This is what we’re looking for: 

·       Bachelor's degree in Business Administration, Real Estate, or related field (Master's degree preferred)

·       Victorian Agents Representative Licence or Real Estate Licence is required

·       Proven experience as a General Manager or similar role within A-grade or premium office assets

·       Strong understanding of commercial real estate operations, leasing, and property management

·       Advanced contract management and legal interpretation skills

·       Exceptional leadership skills with a demonstrated ability to motivate teams and achieve results

·       Outstanding interpersonal and communication skills for engaging with tenants, stakeholders, and service providers

·       Proven track record in driving customer satisfaction and retention

·       Strong analytical and financial acumen for budgeting, forecasting, and risk management

·       Deep knowledge of the Melbourne commercial office market

 

Benefits:

·       Great employee discounts off fitness, wellbeing & other renowned bands

·       18 weeks paid maternity leave

·       Private Health Insurance Discounts

·       Active Social Club

·       Employee assistant program

·       Novated Lease for EV cars

·       Paid time off for volunteer work

·       Career Opportunities with Australia's #1 Commercial Real Estate firm

·       Premium offices

 

 

What you can expect from us:  

 

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. 

 

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. 

 

Interested candidates, please apply following the link below quoting job reference number REQ495865

Location:

On-site –Melbourne, VIC

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.