Manager, Customer Success (Fixed-term contract)

Greenhouse is looking for a Manager, Customer Success to lead a team of Customer Success Managers responsible for driving retention and product adoption across our customer base. This is a 9-month fixed-term contract (June 2026 – March 2027).

In this role, you’ll combine people leadership, customer strategy, and operational rigour to help your team deliver measurable value to customers while achieving key outcomes such as gross retention and product adoption.

You’ll partner closely with Account Management, Professional Services, Support, Product, and Revenue Operations to ensure customers see Greenhouse as a strategic partner in achieving their hiring goals.

Who will love this job

• An inclusive leader - you intentionally build high-performing, diverse teams and foster an environment where people from all backgrounds can succeed.
• A coach - you enjoy developing others through regular feedback, clear expectations, and hands-on support.
• A data-minded operator - you’re comfortable setting targets, interpreting performance data, and using insights to improve team outcomes.
• A cross-functional collaborator - you thrive working with Sales, ProServ, Support, and Product to solve complex customer challenges.
• A strategic problem solver - you can zoom out to define vision and priorities, then translate them into clear plans your team can execute against.

What you’ll do

• Lead, mentor, and develop a team of Customer Success Managers through regular 1:1s, coaching, and career development support
• Set clear expectations around performance, behaviors, and outcomes while facilitating regular reviews of renewals and pipelines
• Define and track team KPIs such as GRR, customer success plans, value-realization, and customer engagement
• Oversee the team’s book of business to ensure renewals are proactively managed and at-risk accounts have mitigation strategies
• Partner with Account Management, Professional Services, Support, and Product to deliver a cohesive customer experience and provide feedback loops on customer trends
• Collaborate with Enablement and Operations to improve CS playbooks, tooling, workflows, and reporting
• Iterate on Customer Success processes including segmentation, coverage models, and engagement cadences
• Ensure systems like CRM and CS platforms are used consistently to support forecasting and visibility
• Contribute to planning cycles including capacity planning, territory assignments, and headcount forecasting
• Additional projects and responsibilities as business needs require

You should have

• Experience leading Customer Success teams in a B2B SaaS environment
• Strong commercial and product acumen with the ability to connect customer outcomes to product capabilities
• Proficiency using data and dashboards to manage performance and drive action
• Excellent communication and stakeholder management skills with the ability to influence senior leaders
• Strong