Digital Customer Success Manager

Confirmed live in the last 24 hours

Altium

Compensation

$93,000 - $122,000/year

Los Angeles, California, United States

Remote

Posted March 17, 2026

Job Description

⚡️ Why Altium?

Altium is transforming the way electronics are designed and built. From startups to world’s technology giants, our digital platforms give more power to PCB designers, supply chain, and manufacturing, letting them collaborate as never before.

Constant innovation has created a transformative technology, unique in its space
More than 30,000 companies and 100,000 electronics engineers worldwide use Altium
We are growing, debt-free, and financially strong, with the resources to become #1 in the EDA industry

About the role:

We’re hiring a Digital Customer Success Manager to lead and scale the digital customer experience at Duro, with a focus on retention and growth post-onboarding. In this role, you’ll combine data-driven strategy with practical execution to improve retention rates via self-serve enablement and adoption/expansion across the Altium platform.

As Duro grows, the Customer Success team is focused on building proactive customer management in a one-to-many motion. You will build, test, and grow a best-in-class digital experience for our customers.

You’ll partner closely with Product, Marketing, and Sales to own the digital journey and continuously improve customer outcomes. This role is ideal for someone who is both analytical and empathetic: you make decisions using data and understand users deeply through their behaviors.

A day in the life of our Digital Customer Success Manager:

Create and own digital playbooks that drive adoption, engagement, and expansion. This may include email campaigns, in-product tooltips or guidance, documentation, etc.
Define and optimize customer health scoring, churn risk indicators, and expansion opportunity signals; finetune digital playbooks and build indicators to show when human CSMs or sales should get involved.
Support & build digital self-serve success content (help articles, guided tours, video walkthroughs, in-app messaging).
Collaborate with Product and Engineering to prioritize UX improvements that drive key success metrics.
Partner with Marketing to engage and re-engage users with targeted lifecycle campaigns.
Own KPIs around activation, adoption, usage, retention, and expansion.

Who We’re Looking For:

You have a customer-first mindset, and experience in Customer Success, Growth, Product Operations, Digital Success, or a related role - or a background in engineering & manufacturing.
You’re data-drivengoaiiosdataanalyticsproductdesignmarketingsales