Site Reliability Engineer (Observability)

Confirmed live in the last 24 hours

Five9

Manila, Manila, Philippines (Hybrid)

Hybrid

Posted March 31, 2026

Job Description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Duties:

Deploy, Upgrade, Maintain third party application stacks for metrics, logging and APM
Advanced troubleshooting of performance issues related to Linux
Build, Maintain and troubleshoot containerized workloads in Kubernetes or docker
Maintain CI/CD pipeline for developer code in Gitlab
Support developers with deploying and maintaining application servers
Create / Update Ansible code for configuration management of third-party applications
Create / Update Terraform code for management of infrastructure
Work with other teams to understand their specific needs and goals for observability and help them follow established processes and best practices to achieve those goals
Act as a Subject Matter Expert for the Observability stack, answering questions from other teams on how to use the tools we provide
Provide guidance and training to junior engineers
Participate in 24x7 On Call support rotating weekly between Observability Engineers
Work US based daytime hours

Requirements:

This is an intermediate position with expectation the candidate has a good amount of work experience to be self-sufficient.

Intermediate to advanced knowledge of Linux administration (Ubuntu / Debian / CentOS / RHEL)
Intermediate to advanced scripting abilities ( Bash / Python )
pythongoawsgcpkubernetesdockeraidata