Senior Product Manager - Partner Experience

Vonage Communications APIs: 

As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.

Why this role matters:

The Senior Product Manager for Partner Experience, a key member of the Partnerships Product Team, will be responsible for enhancing the entire partner lifecycle. This spans from initial onboarding and enablement, through co-selling and monetisation, to continuous support.

This role requires defining the product strategy and collaborating across teams to deliver scalable solutions that drive measurable improvements in partner activation, satisfaction, and partner-generated revenue.

The successful candidate will have experience in telecommunications and B2B platforms, a deep understanding of indirect go-to-market strategies, and familiarity with diverse partner ecosystems, including resellers, integrators, technology alliance partners, and hyperscalers.

Your key responsibilities:

• Define the product strategy and vision for partner experience and associated capabilities, ensuring alignment with Vonage's growth priorities and partner-led revenue objectives.
• Conduct comprehensive market research, partner segmentation analysis, and competitive reviews to identify strategic opportunities, address capability gaps, and prioritise critical partner pain points.
• Develop and maintain an end-to-end partner journey roadmap encompassing onboarding, enablement, co-selling workflows, billing processes, incentive structures, and lifecycle support.
• Act as the advocate for the partner perspective, leveraging structured feedback mechanisms, direct interviews, and data-driven insights to inform roadmap decisions and establish appropriate success metrics.
• Assume ownership of the roadmap for core partner program capabilities, including but not limited to onboarding procedures, training modules, deal support resources, incentive programs, performance analytics, and certification requirements.
• Collaborate closely with Engineering, UX, Sales, Alliances, Operations, Finance, and Marketing teams to ensure the delivery of cohesive partner experiences and scalable technical tooling.
• Lead the agile delivery process by authoring clear requirements, user stories, acceptance criteria, and actively supporting sprint rituals and release planning activities.
• Establish and manage Objectives and Key Results (OKRs) for partner-centric initiatives, focusing on iterative delivery and the achievement of measurable value creation.
• Drive the evolution of partner tiering structures, performance tracking methodologies, and incentive models in partnership with Channel and Go-to-Market (GTM) leadership.

What you'll bring:

Required:

• A minimum of 5 to 10+ years of experience in Product Management, including substantial time spent on partner experience, or partner-facing B2B SaaS and platform products.
• Possess excellent communication and collaboration skills, demonstrating confidence when engaging with both technical and commercial audiences.
• Exhibit a strong comprehension of partner lifecycle processes, encompassing accreditation, access management, lead and referral flows, deal registration, provisioning coordination, and billing readiness.
• Demonstrated success in delivering complex partner solutions across areas such as portals, onboarding, enablement, analytics, incentives, billing, or related partner workflows.
• Proven capability to drive outcomes through effective leadership of cross-functional teams, including Alliances, Sales, Marketing, Finance, Operations, and Engineering.
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