Business Intelligence Group Manager, Ops & CX

Confirmed live in the last 24 hours

Alma

Remote, Contiguous US

Remote

Posted April 20, 2026

Job Description

Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023.

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Candidate Interview Guide

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Alma’s Data teams are on a transformative journey, evolving their culture and infrastructure to be AI-first and deeply data-driven. As the BI Group Manager for Operations & Customer Experience, you will be a pivotal leader in this evolution, sitting at the intersection of complex business operations and advanced analytics. Reporting to the Senior Manager of Alma’s Business Intelligence, you will lead the BI analysts supporting our Core Operations, Customer Experience and Finance value streams. Your mission is to move beyond standard reporting to provide the strategic insights and robust data products that allow Alma to scale efficiently while maintaining a world-class customer experience.

Outcomes: How We’ll Define Success in the First 12 Months

This is a multi-pod leadership role focused on high-impact delivery and strategic orchestration. In the first 12 months you will:

Establish Strategic Trust & Roadmap Ownership: Within the first few months, you will have fully integrated with your stakeholders in Operations, CX, and Finance. Success is defined by becoming the primary owner of the team’s work, roadmap, and delivery, ensuring that data priorities are perfectly aligned with business-critical objectives.
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