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REPORTING TO

Regional Account Director, APAC

POSITION GOALS

The Sub-Regional Account Lead will be the single point of contact for Microsoft Account in Japan, dedicated to ensuring a high level of client interface and develop excellent client relationships.

The role is responsible for managing all aspects of the facilities management service delivery system on the client’s facilities; primarily Account/Asset and Operations Management.  In this capacity, the Lead is accountable for the achievement of the Account Plan and all key performance indicators including responsibility for managing the capital and operation expense budgets, short, mid and long-term regional projects, operations and maintenance, interface with senior managers of the client’s Real Estate Portfolio/Facility team and business units, coordination with other key managers within the client’s alliance/partnership organizations and customer satisfaction.

DUTIES & RESPONSIBILITIES

• Provide leadership to the Integrated Facilities Management team at the client site(s)
• Shall be the single point of contact for the Integrated Facilities Management team of the account
• Through consultation and collaboration with all functional managers to oversee the operations, staffing, performance and development of the Integrated Facilities Management service delivery staff
• Ensure high level of client satisfaction with the client’s Real Estate Portfolio team through seamless interfacing
• Demonstrate consistent and strong leadership, responsiveness and creativity in managing the account
• Full understanding of the contract while developing client specific processes/procedures in consultation with functional managers and ensure implementation, regular review and compliance of these processes
• Oversee the planning, management and reviews of the approved capital and expense budgets
• Support the Client in the implementation of short and long-term projects on their facilities
• Develop and implement the annual account plan; accomplish key performance indicators as agreed between client/integrator/JLL
• Oversee compilation and deliver the appropriate monthly/quarterly/annual reporting for the client
• Coordinate discussions with each direct report regarding goal setting, performance reviews, and career/personal development planning and compensation/benefits
• Ensure compliance with JLL minimum audit standards
• Ownership for best practices sharing and team’s contribution to Continuous Improvement Work Group (CIWG)

KEY PERFORMANCE

MEASURES

• Client Satisfaction
• High level of communication within the organization and with the client
• Continuous improvement in the following
  • Staff morale and satisfaction
  • Client satisfaction
• Improvement and savings initiatives for the client
• Identification of business opportunities for JLL within the client’s facilities
• Ensure the KPI targets for the account are met

GENERAL REQUIREMENTS

• A university degree or professional qualification in real estate, facility management or hospitality management
• Above 10 years of practical experience in property or facility management
• Ability to think laterally and deliver innovative solutions
• Strong leadership, people and communication skills
• Excellent command of spoken and written English

Location:

On-site –Tokyo, Japan

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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