Account Management Specialist

Confirmed live in the last 24 hours

housecall

Compensation

$50,000 - $60,000/year

Philippines

Remote

Posted April 13, 2026

Job Description

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.

While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

We also offer:

A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
Paid holidays and flexible, take-it-as-you-need-it paid time off
Monthly tech reimbursements
A culture built on innovation that values big ideas, no matter where they come from

Role Overview:

As a Specialist, Account Management, you support the account management team in driving success for our Pros by assisting with account retention, satisfaction, and engagement. You ensure Pros receive timely responses and helpful guidance tailored to their unique needs. You collaborate cross-functionally to solve complex challenges and continuously work to optimize the customer experience. You are eager to learn, quick to adapt, and passionate about supporting others through proactive outreach and problem-solving.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

Respond to Pro inquiries via phone, email, or chat to ensure timely support and follow-up
Assist with the execution of renewal and expansion efforts by flagging opportunities to the account management team
Help organize and maintain accurate records in customer relationship management (CRM) tools (i.e. Salesforce)
Monitor account activity and escalate issues or trends as needed
Support preparation for business reviews by gathering key metrics and customer insights
Contribute to the development and improvement of internal processes and documentation
Coordinate cross-functional communication to help resolve account challenges efficiently

Qualifications:

1+ years of experience in account management, customer success, or sales
Proficiency with CRM systems and customer engagement tools (i.e. Salesforce, Zendesk)
English Fluency
Bachelor’s degree or equivalent work experience a plus
Strong organizational skills with the ability to manage multiple tasks and priorities
Familiarity with data analysis or reporting tools is a plus
CRM experience is a plus

What will help you succeed in this role:

Enthusiasm for learning and growing within a customer-facing team
Strong communication and interpersonal skills
High attention to detail and a proactive approach to problem-solving
Ability to work collaboratively with cross-functional teams
A customer-first mindset with a passion for improving the experience of our Pros
Experience using AI tools to increase quality and efficiency of work

Location Dependent Information
This role is open to candidates and the expected salary range for this role is $17,000-$18,900 USD/year. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This is a full time contract role.

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