Senior Analyst, GTM Insights & AI

About the Role: 

You will own and accelerate how our go-to-market organization harnesses data and artificial intelligence — centralizing strategy, deepening analytical capability, and scaling impact across every revenue-facing team. This is a high-visibility, high-impact role that sits at the intersection of revenue strategy, process design, and emerging technology.

You will serve a dual mandate: first, as the analytical backbone of the GTM organization – owning the reporting infrastructure, data pipelines, and revenue intelligence that leadership relies on to make fast, confidence decisions; and second, as our internal expert and practitioner for AI-powered automation, with a specific focus on Claude and how it integrates across our GTM tech stack.

You won't just advise on what's possible; you'll build it. Whether that means writing SQL to surface a pipeline anomaly, maintaining a PowerBI dsahboard for the ELT, or deplying a Claude-based automation that eliminates hours of manual work, you bring both the analytical rigor and technical creativity to make it happen.

What You'll Do:  

AI Strategy & Roadmap

• Define and maintain our GTM AI roadmap, prioritizing use cases by impact, feasibility, and adoption readiness

• Serve as the internal subject matter expert on AI capabilities across Claude, Gong, and other revenue tools

• Partner with RevOps, Sales, Marketing, and CS leadership to identify and size automation opportunities

• Establish governance frameworks for AI usage across the GTM org — including prompt libraries, quality standards, and change management

Process Automation & Execution

• Build and deploy AI-powered automations that eliminate manual, repetitive work across the sales cycle

• Design and maintain Claude-based workflows for tasks such as call summary generation, deal notes, CRM hygiene, outreach personalization, and internal reporting

• Develop integrations between Claude and tools in our tech stack (e.g., Gong, Salesforce, Slack, Outreach)

• Document all automations and maintain a scalable, version-controlled library of prompts and workflows

Reporting & Revenue Intelligence

• Own sales reporting and analytics for the GTM org — including pipeline health, forecast accuracy, rep productivity, conversion rates, activity metrics, and revenue attainment

• Write and maintain SQL queries to extract, transform, and analyze data from core GTM systems (Salesforce, Snowflake, etc.) in support of pipeline, revenue, and productivity reporting

• Build and maintain dashboards and reports that give sales leaders and executives the visibility they need to make fast, confident decisions

• Layer AI-generated insights on top of existing reporting — surfacing anomalies, trends, and recommendations that go beyond static dashboards

• Leverage Gong's AI features (call analytics, deal intelligence, rep coaching signals) to connect revenue intelligence to performance reporting

Sales Productivity & Enablement

• Identify and implement AI tools and workflows that reduce administrative burden on quota-carrying reps

• Measure productivity impact of AI initiatives through clear before/after metrics; socialize wins to drive adoption

• Train and enable the GTM org on new AI tools, workflows, and best practices

Tech Stack Ownership

• Own AI-related configuration and optimization across GTM tools including Gong, and any emerging AI copilots

• Evaluate new AI tools and vendors on an ongoing basis; make build vs. buy recommendations

• Collaborate with IT and security to ensure responsible, compliant AI deployment

What You’ll Bring: 

• 3–6 years in Revenue Operations, GTM Engineering, Sales Operations, or a closely related function

• Proficiency in SQL – ability to indepdendently write