Team Lead, Prior Authorization (Pharmacy Operations) | Onsite - Pittsburgh

*This role is based in Pittsburgh, PA (Robinson Township); candidates must reside locally or be willing to relocate.

The Opportunity

The Patient Services Operations team is at the forefront of Blink’s mission to bring affordable prices and deliver the best experience for our patients. As a Supervisor, Pharmacy Operations (Prior Authorization), you will play a critical role in ensuring the day-to-day execution of prior authorization workflows within a fast-growing hub pharmacy environment.

This is a hands-on management role for someone who thrives in fast-paced, high-volume operations and enjoys working closely with front-line teams. You will directly supervise hourly specialists, manage daily production performance, and ensure SLAs, quality standards, and productivity goals are consistently met.

Success in this role requires strong execution, attention to detail, and a commitment to team development. You’ll monitor queue health, coach employees using performance data, address workflow issues in real time, and escalate risks appropriately. You will also support the rollout of new processes and tools, helping your team adapt effectively as the business evolves.

This is an opportunity to build strong foundational leadership skills, develop high-performing teams, and make a direct impact on patient outcomes through operational excellence.

Responsibilities

Executing Daily Production Operations

• Own the success of the end-to-end prior authorization journey in order to provide an exceptional provider experience and meet program SLAs
• Monitor queue volumes throughout the day and reallocate work as needed to maintain productivity, across all prior authorization functions
• Perform quality checks and ensure team adherence to established processes and compliance standards
• Address workflow errors or issues as they arise and partner with leadership when escalation is needed
• Step into production during high-volume periods or coverage gaps
• Cultivate a positive and collaborative work environment and culture
• Perform other job duties, as assigned

Direct Team Supervision

• Supervise a team of hourly prior authorization specialists, on-site and virtually in other location(s)
• Set clear daily performance expectations aligned to established productivity and quality targets
• Conduct regular 1:1 meetings focused on performance, development, and engagement
• Provide real-time coaching and feedback based on observed performance and metrics
• Support corrective action processes when expectations are not met
• Assist with hiring, onboarding and training new team members
• Maintain accurate timecard, attendance, and documentation records
• Operate with a tech-forward mindset, leveraging systems, dashboards, and data to drive performance, identify trends, and inform decision-making
• Ensure all tasks are performed in a safe and compliant manner that is consistent with corporate policies as well as applicable state and federal laws 

Managing Performance Through Da