Assistant Regional Service Manager, Canada

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Assistant Regional Service Manager, Canada

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

As an Assistant Regional Service Manager, Canada you will directly manage day-to-day operations of service centers across a multi-provincial territory while driving excellence in customer service, operational performance, and compliance. You will make an impact by:

• Organizing and structuring service center operations through staffing, training, coaching, evaluating, and recognizing service center personnel to deliver high productivity and strong customer outcomes; participating in selecting team members who align to Solventum culture and support retention.
• Executing consistent team and territory communications to ensure awareness of company updates, operational priorities, and changes to policies and procedures.
• Partnering with local Sales Managers and Customer Support teams to proactively manage customer needs, deliver customer-focused solutions, and ensure reliable field service performance aligned to expectations across the assigned territory.
• Driving execution of organizational objectives and key performance indicators (KPIs), identifying best practices, enabling knowledge sharing, and improving performance across the territory.
• Developing local execution plans to deploy resources and manage rental assets and supply inventories in alignment with Solventum quality management protocols, ensuring product availability and reliability to meet daily customer demands.
• Empowering team members to resolve issues and implement solutions that improve customer satisfaction and the overall customer experience.
• Conducting annual employee competency validations through on-site visits and ride-along while supporting customers and patients.
• Managing the service center fleet vehicle program to ensure safe equipment utilization, adherence to vehicle safety practices, and execution of maintenance protocols.
• Maintaining knowledge of local, provincial, and Canadian regulatory requirements and ensuring a compliant distribution network through leading with conformance, coaching, enforcement of internal procedures, and adherence to external regulatory requirements.
• Ensuring a safe, orderly, and clean working environment across all territory locations.

Driving Requirements:

This position requires the use of a personal vehicle for company business and participation in Solventum’s Fixed and Variable Reimbursement (FAVR) program. As a condition of employment, candidates must successfully complete a pre-hire motor vehicle record (MVR) review and maintain ongoing eligibility, including compliance with Solventum’s driver policy, insurance requirements, and annual policy sign-off. Ongoing monitoring of motor vehicle history will be conducted. 

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor’s Degree or higher from an accredited university AND four (4) years of years of service, distribution, or operations experience

OR

• High School Diploma/GED (completed and verified prior to start) from an accredited institution AND eight (8) years of service, distribution, or operations experience

In addition to the above requirements, the following are also required:

• Ability to travel by vehicle and airplane to attend business meetings/events and visit service sites and customer locations.
• Current, valid Driver’s License.
• Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA).
• Bilingual: English and Canadian French required.
• Experience with ERP systems (SAP and/or Oracle).
• Knowledge of provincial and Canadian regulatory requirements and processes related to distribution of medical equipment and supplies.
• Knowledge of workplace health and safety requirements.

Additional qualifications that could help you succeed even further in this role include:

• Experience managing rental assets and supply inventory in a regulated, distributed service network.
• Intermediate experience using Microsoft Office (Teams, PowerPoint, Excel, Word).
• Experience managing processes and projects within multi-functional teams.
• Familiarity with quality management systems and distribution compliance requirements (medical equipment/supplies preferred).
• Demonstrated change leadership experience across multiple sites and cross-functional stakeholders.

Work Location

• Hybrid Eligible (job duties require regular work in onsite facilities with occasional opportunities for remote work)
• Must live within daily commuting distance of Montreal or Mississauga service center locations.

Travel

• 30–50% travel across Canada and the U.S.; may require higher frequency during specific situations or projects.
• Must have or be able to obtain appropriate travel documentation for travel within Canada and to the United States.

Relocation Assistance: Not authorized.

Additional Requirements

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being 

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. 

Vacancy Status: This is not an existing vacancy and is a new position.

   

Applicable to Canadian Applicants. The expected compensation range for this position is - CAD, which reflects the anticipated base salary for this role. Actual compensation may vary based on factors such as a candidate’s experience, skills, training, and work location, in alignment with Canadian pay equity and pay transparency requirements. This role may also be eligible for additional compensation components (e.g., incentive programs) and a comprehensive suite of benefits available to employees in Canada. For more information on Solventum’s Total Rewards offerings, please visit: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards

Solventum Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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