Senior IT Support Specialist

Confirmed live in the last 24 hours

Rocket Lab

Warkworth, NZ

On-site

Posted February 24, 2026

Job Description

ABOUT ROCKET LAB

Rocket Lab is an end-to-end space company delivering responsive launch services, complete spacecraft design and manufacturing, payloads, satellite components, and more – all with the goal of opening access space. The rockets and satellites we build, and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations.

Our Electron rocket has become the second most frequently launched U.S. rocket annually and has delivered more than 230 satellites to orbit, all while we work to develop Neutron, our upcoming medium-lift, reusable launch vehicle for larger constellation deployment. Our Space Systems business designs and builds our extensive line of satellites, payloads, and their components, including spacecraft that have been selected to support NASA missions to the Moon and Mars and components used on the James Webb Space Telescope.

Rocket Lab’s IT team is responsible for how our global teams access information and run operations across our computer systems, networks, and devices. Our hardworking IT team is a group of flexible problem-solvers working in a fast-paced environment but who also thrive under the challenge of supporting all of our proprietary systems and people, from finance to launch operations.

SENIOR IT SUPPORT SPECIALIST

Based onsite at Rocket Lab's Warkworth Composite Center (WCC), in Warkworth, NZ, the Senior IT Support Specialist, works closely with the IT Client Services Team Lead, and WCC site Manager. You will be the sole support person for on-site IT Infrastructure (clients, servers and network) for the staff and Launch Engineers/ Technicians at our Warkworth Composites Complex (WCC).

WHAT YOU'LL GET TO DO:

Carrying out the day-to-day functions required to provide the efficient delivery of IT services to Rocket Lab
You will also be first point of contact for any onboarding of new hires to ensure they are setup and productive from day one
Provide instruction, guidance, technical support and documentation to different teams
Deliver and support IT systems through efficient management of the IT Service Desk
Build strong relationships - be the Subject Matter Expert
Provide some Launch Operation support during Launch periods

This position will suit someone who is seeking autonomy and ownership over their own facility whilst having the support of the wider IT team to collaborate on technical solutions.

YOU'LL BRING THESE QUALIFICATIONS:

2+ Years’ experience in a support or service role
Has a basic understanding and has experience in following a framework for service delivery such as ITIL
Operational knowledge of:
- Windows and/or Linux desktop operating systems
- PC hardware including the ability to assemble and dissemble desktop PCs
- Active Directory and Group Policy
- Understanding of networking infrastructure
- Cloud based technologies: Azure, AWS, O365, etc

THESE QUALIFICATIONS WOULD BE NICE TO HAVE:

Certifications in CompTIAA+ or ITIL would be highly desirable
Windows and/or Linux server (Ubuntu/Debian) enterprise environments
Virtualization technologies, public / private cloud.
Security Frameworks and technology: ISO 27001, NIST 800-171, IPSEC, SSL VPNs, firewalls, etc.

ADDITIONAL REQUIREMENTS: