Director, Growth Operations & Systems

The Opportunity

As a Director of Growth Operations & Systems you’ll drive the systems and processes behind Pearl Health’s growth engine, owning territory planning, pipeline forecasting, contracting, and provider onboarding. It blends commercial strategy with hands-on leadership of the customer relationship management (CRM) system and contract management platforms to power effective go-to-market (GTM) execution, while partnering cross-functionally. The role will play a key part in shaping how Growth Operations evolves through building scalable systems, processes and team capabilities to support the company’s commercial expansion over the coming years.

Who We Are

Pearl Health is dedicated to empowering primary care providers, health systems, and physician-led networks to succeed in the shift to value-based care. Our platform delivers the technology, financial tools, and expert services that enable practices to provide more proactive, effective care to their Medicare patients, ultimately lowering costs and improving health outcomes.

Founded in 2020, we are a team of healthcare and technology innovators backed by premier investors like Andreessen Horowitz, Viking Global Investors, and AlleyCorp. We partner with thousands of providers across 44 states to build a more sustainable future for American healthcare.

What You'll Do

• Design and implement CRM architecture (via Hubspot) improvements that increase efficiency across the Growth org, including custom object design, workflow automation, and integration infrastructure

• Build bulk contracting infrastructure for peak season in partnership with the broader Growth team

• Define the systems integration roadmap: prioritize builds against team capacity and business need, and establish documentation standards (data dictionaries, admin SOPs, integration specs)

• Stand up deal pipeline forecasting infrastructure and management dashboards

• Lead the design of Growth-to-CS lifecycle processes

• Partner with Data Science to formalize deal underwriting inputs and ACO submission workflows

GTM Strategy & Planning

• Define and maintain territory plans in partnership with Growth leadership

• Own Chase List development, SPIFF planning, and pipeline generation strategy

CRM Architecture & Administration

• Own our CRM system (currently Hubspot), including data architecture, data management, data governance and system integrations

• Build and maintain rep-level, region-wide, and executive reports and dashboards

• Manage and own all on-going data quality and architecture improvement initiatives

Systems Integration & Vendor Management

• Own the integration layer between our CRM, contracting system, and other internal Growth / sales systems

• Manage external vendors on scoped technical builds, owning spec, onboarding, and handoffs

Contract Lifecycle Management

• Own our contracting system (currently Iroclad), including workflow design, property mapping, bulk contract creation, system integrations, and troubleshooting

• Manage the full contracting process (from redline coordination to send for signature to submission) across both off-season and peak-season volumes (5–10/month scaling to 100+)

What You’ll Bring

• 7+ years of experience in Revenue Operations, Sales Enablement, GTM Systems, Systems Architect, or Sales Operations, with ownership of both strategy and systems operations

• CRM system thinker with advanced HubSpot experience (data models, workflows, integrations, dashboards); certifications a plus

• Strong analytical and data modeling skills in Google Sheets or Excel, including building and validating compensation models for leadership

• Experience with contract lifecycle managemen