Customer Education and Certification Lead

Confirmed live in the last 24 hours

Glean

Compensation

$160,000 - $200,000/year

Palo Alto, CA

Hybrid

Posted March 16, 2026

Job Description

About Glean:

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.

At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.

Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.

If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.

About the Role:

Glean is seeking a Customer Education & Certification Lead to build and scale a world‑class education system that turns customers into confident, self‑sufficient power users. In this hands-on role, you will design and operationalize Glean Academy and related certification programs as a growth flywheel—moving customers from onboarding to activation, adoption, certification, and ultimately advocacy—while measurably reducing reliance on 1:1 support and accelerating time-to-value across our user and admin audiences. This is a hands-on individual contributor role combining instructional design, content creation, program management, and cross-functional partnership to deliver measurable impact across the customer journey.

You will:

Own the customer education system for Glean Academy and related programs—defining the vision, roadmap, and KPIs that accelerate time‑to‑value, reduce 1:1 support, and scale expertise across users, admins, and partners
Design and produce multi‑format learning experiences— videos, guides, playbooks, interactive walkthroughs —that translate complex product capabilities into clear, outcome‑oriented pathways for different roles and pr

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