Technical Support Engineer

Confirmed live in the last 24 hours

Jamf

Katowice, Poland

Hybrid

Posted March 6, 2026

Job Description

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.

The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.

What you’ll do at Jamf:

At Jamf, we empower people to be their best selves and do their best work. Technical Support Engineer (TSE) serves as a primary escalation point for customers experiencing advanced technical issues. This position will diagnose and resolve issues with the installation, performance, and integration of Jamf products and supporting technologies. The TSE position provides advanced assistance through working with product development and engineering teams to identify and resolve bugs and provide feedback on product improvements. This position communicates directly with customers and notifies them of resolution updates, as needed.

This role is hybrid in Poland. We are only able to accept applications for those based in Poland or have sponsorship to live and work in Poland.

What you can expect to do in this role:

Serve as the primary point of escalation for customers experiencing technical issues.
Diagnose and resolve issues across the full suite of Jamf and periphery products.
Track and manage escalations, ensuring issues are resolved according to established SLAs.
Work closely with product development and engineering teams to identify and resolve bugs and provide feedback on product improvements.
Keep customers informed about the status of their issues and provide regular updates on progress.
Contribute to internal and external knowledge bases through the creation and continual review of knowledge base and troubleshooting guides.
Share best practices with the support team to help improve the overall efficiency of support processes.
Provide support for customers using APIs and third-party integrations, assisting with implementation, configuration, and troubleshooting.
Collaborate with customers’ technical teams to address integration challenges.
Identify patterns in support cases and provide insights to improve the product or internal processes.
Stay current on new product features, technologies, and industry trends to provide the best possible support.
On-Call and on-site customer visits as needed.
Other duties as assigned.

What we are looking for:

Minimum 2 years of customer support experience, preferably in a SaaS or technology environment
Excellent written and verbal communication skills, with the ability to translate complex technical details into clear, customer-friendly language.
Strong technical troubleshooting skills, with knowledge of log analysis, debugging, and system diagnostics.
Familiarity with cloud-based infrastructure (e.g., AWS, Azure, GCP).
Experience with APIs, web technologies, networking and databases (e.g., SQL).
Basic scripting or coding knowledge (e.g., Python, Bash) to assist in automation and troubleshooting.
Strong problem-solving abilities with a customer-first mentality.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Empathetic and patient in dealing with customer issues.
Highly organized, with attention to detail and accuracy.
Self-motivated with a proactive approach to resolving customer issues.
Passion for learning and staying up to date with the latest technologies and trends.
A team player who can collaborate effectively across departments and with both technical and non-technical teams.