GTM Operations Analyst

About us

• At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Japan, and Sydney.

• We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.

• Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. 

What you'll do

• Drive end-to-end GTM processes, such as:

  • Building and optimizing sales territories for a fast growing sales team

  • Owning lead qualification & routing, and marketing campaign & event analytics to drive prospecting and pipeline growth across target segments

  • Managing our RFP response process flows, and partnering with Legal, Security, Sales, and Product to improve and scale our process over time

• Work with pricing, legal, operations, sales, and finance team to identify inefficiencies in current GTM operations and design solutions to help Sierra scale

• Serve as a versatile and proactive team player, taking on both foundational tasks and high-impact strategic initiatives that enable the GTM team’s success

What you'll bring

• 1-3 years of experience in revenue operations, sales operations, legal / security operations, management consulting, corporate strategy, or business operations

• Proficiency in data analysis tools (e.g., Excel, Google Sheets) and experience with data visualization tools (e.g., Tableau, Looker, or Power BI)

• A detail-oriented, methodical, and process-driven mentality that is focused on both accuracy and efficiency

• Demonstrated ability to manage multiple projects, prioritize effectively, and meet deadlines

• A proactive mindset with the ability to navigate ambiguity, drive and execute initiatives, and deliver results in a fast-paced, dynamic environment

• Strong written and verbal communication skills, with the ability to distill complex ideas and problems into straightforward, actionable recommendations, especially to executives

Even better...

• SQL experience

• Familiarity with CRM platforms (e.g., Salesforce, HubSpot) and marketing automation tools

• Previous 0-1 startup or operational experience

Our values

• Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.

• Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.

• Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good tast