Head of LATAM Payments

The Challenge

Adobe established a Global Payments function in 2020, building teams across four key areas:

1. Partnership Management

2. Payments Strategy

3. Risk Decisioning

4. Payment Operations

Each team is centralized in the United States with a global remit. To enhance the strategic potential of our Payments business, Adobe is seeking an experienced regional leader to complement these central teams.

The ideal candidate will bring deep expertise in LATAM payment processing, particularly in card-not-present and subscription payment models, along with strategies to optimize payment approval rates.

In this role, you will partner directly with the heads of central payment functions and the LATAM regional sales team, while collaborating with Legal, Finance, Accounting, and Product teams. Externally, you will engage with processors, acquirers, issuers, and alternative payment providers to deliver a “best-in-class” payments experience. This position requires big-picture thinking, prioritization of high-value opportunities, and innovative problem-solving to drive critical metrics focused on increasing Annual Recurring Revenue.

Responsibilities

• Build and strengthen Adobe’s relationships with LATAM payment processors and major card networks (Visa, MasterCard, Amex, Carte Bancaires).
• Develop strategic partnerships with alternative payment providers to enhance regional and country-specific customer experiences.
• Establish relationships with top issuing banks in key LATAM markets, educate them on Adobe products, collaborate on payment optimization strategies, and complete co-marketing initiatives to drive demand.
• Serve as the primary liaison between Adobe’s Payments organization and the LATAM sales team, ensuring alignment on strategies impacting payment approvals and declines.
• Influence prioritization of payment initiatives on internal and partner roadmaps. Own trade-offs related to build time, feature functionality, and revenue return on investment. Post-launch, lead A/B testing, target measurement, and continuous improvement.
• Create reporting and insights to track LATAM payment success trends and strategies driving revenue growth.
• Stay ahead of LATAM payment industry trends and regulatory changes, identifying new opportunities and building business use cases for prioritization.
• Foster a collaborative team culture focused on cross-functional alignment and data-driven decision-making.

Requirements

• 15+ years of payments experience, ideally in merchant processing—either with a payment processor, acquiring bank, or managing global e-commerce payments on the merchant side. Experience with issuing banks or global networks is a plus.
• Proven ability to lead through influence and get results across LATAM Sales, Product, Treasury, Marketing, Finance, and Operations.
• Deep understanding of the LATAM digital payment ecosystem, including trends, regulatory changes, and challenges in card-not-present recurring payments.
• Highly self-motivated with the ability to deliver results independently.
• Strong communication skills to simplify complex payment concepts and confidently engage senior leaders at banks, networks, and processors.
• Ability to build accurate financial models and business usecases that support fast, fact-based decision-making.
• BA/BS or equivalent experience required; MBA preferred.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015. 

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.