Senior Associate Digital Content Manager (Vouchers)
Confirmed live in the last 24 hours
PlayStation
Job Description
Why PlayStation?
PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.
PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.
The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.
Role overview:
D2C Voucher Operations Team is part of the Digital Programs team. The Senior Associate Content Manager role will mainly focus on Voucher Processes: Creation; Delivery; Activation; Cancellation; Reporting; etc. as defined by SIE Business needs. They will also play a key role in ensuring that content is quality assurance checked and delivered to the highest standards as well as be a daily point of contact for any queries from other departments within the wider PlayStation® business. The role may include active participation in new Services, Countries, and Product launches related to the Digital Program department’s goals.
What you'll be doing:
- Creation and Deployment of vouchers across PSN and/or PC Content and Services: Game; Wallet Top Up; Subscription, etc. for PSN, 3rd Party Partners, PC store platforms, and Retailers
- Cover promotional content for the PlayStation Network and any other customer facing services as defined by Sony Interactive Entertainment
- Manage future releases calendar involving Voucher activity - Physical & Digital
- Ensuring appropriate business approvals are obtained: Marketing/Legal/Finance
- Liaise with key stakeholders to ensure content deadlines are met and launch schedules adhered to
- Providing support to Customer Service Team with technical knowledge and understanding of the systems to aid trouble shooting
- Provide support with UAT during pre-launch period of new platforms, products, devices, services, and countries
- Testing and validating uploaded content including downloaded packages, metadata, promotional copy, etc. depending upon campaigns
- Act as a primary point of contact to internal and external partners for all matters related to voucher operations
- Play a pivotal role as a subject matter expert for the tools and workflows by providing suggestions, recommendations, and alternatives
- Collaborate with development teams on building best in class tooling
- Act as a mentor and example to other content operators providing guidance and assistance when required
What we're looking for:
- 3+ years (or equivilent) experience in content or voucher management and/or operations
- Organised, logical, and thorough with a high attention to detail
- Understanding of E-Commerce/Digital content environments
- Ability to communicate effectively across all levels: Internal and External to manage expectations
- Strong knowledge of Microsoft Office and Excel required
- Problem solving ability
- Time management/ Able to prioritise work and manage deadlines
- Quality Assurance experience
- Documenting new and updated run books relevant to operation practices
Desirable Skills:
- Japanese language skills would be a big plus, but not essential
- Familiar with games industry and related commercial demands
- Familiarity with Confluence or other live wiki-like platforms
Benefits:
- Discretionary bonus opportunity
- Hybrid Working (within Flexmodes)
- Private Medical Insurance
- Dental Scheme
- 25 days holiday per year
- On Site Gym
- Subsidised Café
- Free soft drinks
- On site bar &l
