Revenue Operations Program Specialist

Your wellbeing, our mission. Join a company shaping a healthier world.

GET TO KNOW U

At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in 11 countries, we’re on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. 

Join us in redefining the future of wellbeing!

 

THE OPPORTUNITY

We are hiring a Revenue Operations Program Specialist  to our Client Sales team in São Paulo!

The mission of the Global Programs is to accelerate the growth of the SMB business through driving innovation with data insights, transforming operational processes, and orchestrating strategic initiatives with Product, Marketing, Finance, and the broader Sales organization, including our AI strategy for sales.

As an AI Agent Program Manager, you will support AI-driven projects focused on deploying, managing, and optimizing AI agents to support the Wellhub Revenue organization. The AI Agent Program Manager will work independently and as a part of a cross-functional team, and will be a bridge between business and technical teams. Global programs has a unique position in Wellhub – developing and influencing a strategic and holistic view of generating business with Wellhub customers globally. You will partner closely with Commercial Leadership, Product, Engineering, UX, Marketing, Finance, and Analytics, to shape and execute our AI strategy and drive initiatives to maximize the total lifetime value of our clients. 

 

YOUR IMPACT

• Support the design and deployment of AI Agents to support key sales and commercial workflows, in partnership with the Director of Global Programs, Product, and Marketing.
• Design, develop and refine conversational logic for AI Agents within our selected AI Agent platform(s). Act as the internal operational expert and day-to-day operator for our AI Agent platform(s).
• Collaborate with the Revenue (Sales and Marketing) leadership to ensure we’re continuously training and improving our AI Agent; work closely with PD and Revenue to prioritize and implement strategic improvements to our AI Agents capabilities.
• Monitor day-to-day performance, as well as help to develop regular reports with cross-functional partners to improve AI Agent performance, including tracking critical metrics such as: deflection rates, meeting rates, lead-to-MQL conversion, MQL-to-Opp Validation, and full-cycle conversion.
• Plan requirements with internal stakeholders and help lead working groups to usher AI-Agent projects through their entire lifecycle.
• Understand our commercial processes and our client needs – represent Revenue team and client’ perspectives in internal strategy and planning sessions, and in discussions with cross-functional stakeholders.
• Drive and influence the development, prioritization, and analysis of A/B experiments with our AI Agents, to accelerate business growth and improve operational efficiency.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

WHO YOU ARE

• Reside in São Paulo.
• Available to go to the office once a week. 
• Advanced English is mandatory as you will interact with international stakeholders.
• Previous experience in high-growth SaaS environments is mandatory.
• You are an independent problem-solver capable of seeking information and solving conceptual problems autonomously in a fast-paced environment.
• Experience or strong familiarit