IT Support Specialist

Overview: 

We are seeking a motivated, early-career IT professional to support daily technology operations and coordinate key initiatives within a fast-paced, global environment.

The position plays a critical role in supporting employees’ day-to-day technology needs, contributing to IT operations, and driving coordination and process improvements. This individual will help promote a positive technology experience and support the overall success of both employees and the organization.

This position will be In Person out of our Toronto office.   

What You’ll Do: 

IT Support

• Provide tier 1 technical support for onsite and remote employees to technical and non-technical employees globally (hardware, software, mobile)
• Troubleshoot issues related to Windows, macOS, and Microsoft 365
• Manage and resolve tickets through the helpdesk system; escalate issues when appropriate
• Set up, configure, and deploy laptops for new hires and hardware replacements/upgrades
• Support employee onboarding and offboarding, including access and asset management
• Assist with conference room and video conferencing technology

IT Operations & Coordination

• Coordinate onboarding/offboarding logistics with HR and internal teams
• Track and manage IT assets, inventory, and equipment lifecycle
• Assist with procurement of hardware/software and license tracking
• Maintain and update IT documentation, knowledge base articles, and procedures
• Support small IT projects and operational initiatives
• Coordinate with vendors for equipment orders, repairs, and shipping

Team & Administrative Support

• Help manage ticket queues and prioritize requests
• Provide basic user training and guidance on internal tools and systems
• Research new technologies and suggest process improvements
• Assist the IT team with reporting and operational tasks as needed

What You Have:

• Bachelor’s degree in information technology, Computer Science, or related field (or equivalent training)
• Basic knowledge of Windows and macOS environments
• Familiarity with Microsoft 365 (Outlook, Teams, OneDrive, etc.)
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Highly organized with the ability to manage multiple priorities

Nice to Have: 

• Experience with ticketing systems (e.g., Freshservice, Jira, ServiceNow)
• Exposure to Active Directory or Entra ID
• Familiarity with device imaging or endpoint management tools
• Networking knowledge (LAN, WAN, TCP/IP, DHCP, DNS, Wi-Fi, VPN)
• IT certifications (CompTIA A+, Google IT Support, etc.)

What We Offer:  

The annual base salary range for this position is $81,000 - $92,000. Additionally, this position is eligible for an annual discretionary bonus based on performance.

You will also be eligible for the following benefits:  

• Paid time off  
• Comprehensive benefits plan  
• Company RRSP match  
• Development opportunities through the LinkedIn Learning platform 

About Guidepoint:   

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.  

Backed by a network of nearly 1.75 million experts and Guidepoint’s 1,600 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can be