Instructional Designer

As the leading transit bus manufacturer in the United States, GILLIG buses play a critical role in the environmental and social initiatives in communities across our nation.  GILLIG is on the forefront in the transition to zero-emission vehicles and has an unmatched reputation in the industry for quality, reliability, durability, service, and support.  From initial design through final assembly, each GILLIG bus is designed and built in Livermore, CA. 

WHY GILLIG

• Leader in environmentally friendly mobility solutions including battery electric, hybrid electric, near-zero CNG and clean diesel transit buses
• Renowned for its inclusive team/family-oriented culture
• Stable, successful, and growing organization – a Bay Area business for over 132 years!
• Flexible schedules (*depending on project needs)
• Excellent compensation including company paid medical premiums, generous retirement plan and other comprehensive benefits

DEPARTMENT OVERVIEW

Customer Care at GILLIG is a fully integrated post-delivery organization focused on protecting fleet uptime, reinforcing vehicle reliability, and strengthening long-term agency partnerships. The department owns the customer relationship after delivery by providing a service experience defined by speed, quality, and accountability, ensuring customers experience GILLIG as a unified partner committed to sustained fleet performance.

Through a coordinated support model, Customer Care delivers lifecycle support across Field Service, Technical Product Support, Warranty Operations, and Technical Training aligned by a central Customer Advocacy function that ensures consistent communication and relationship continuity. Together, these teams provide responsive field and remote support, structured warranty administration, and standardized training to enable customers to confidently operate and maintain their fleets while driving continuous product and service improvement.

ABOUT THE ROLE

This role is a dedicated Instructional Designer responsible for developing and structuring GILLIG’s technical training curriculum and content across instructor-led, blended, and digital delivery models. This role is based at GILLIG's headquarters in Livermore CA with direct access to the production plant.  This exposure provides a hands-on experience to vehicles throughout the build process from chassis assembly through final completion to create accurate, service-ready training materials grounded in real-world applications.

The Instructional Designer translates complex engineering documentation, service manuals, technical publications, and subject matter expertise into clear, structured training assets, including instructor-led materials, learner and trainer guides, and digital learning content. This role is responsible for assessing existing materials, identifying content gaps, and building new training solutions where none exist today.  A strong focus on establishing a scalable, forward-looking training framework rather than maintaining legacy content. Working cross-functionally with Field Service, Engineering, Publications, and Manufacturing, the Instructional Designer ensures training reflects build intent and real-world service conditions.

IN THIS ROLE YOU WILL

• Develop and maintain technical training content derived from service manuals, schematics, technical bulletins, and engineering documentation, ensuring accuracy and applicability to field service
• Translate complex mechanical and electrical systems into clear, structured training content tailored for technician-level audiences
• Convert existing instructor-led materials and field knowledge into standardized, scalable training assets that support consistent delivery across teams
• Design and develop eLearning modules using Articulate 360 (Rise and Storyline), producing interactive, user-focused digital training experiences
• Create and publish SCORM-compliant training packages and maintain content within the Learning Management System (LMS), ensuring accuracy, version control, and alignment with product updates
• Support blended learning strategies that integrate digital content wit