Associate Director, Commercial Excellence

 

About the Role: 

Rocket Travel by Agoda is seeking an experienced and highly structured Associate Director, Commercial Excellence to lead large-scale commercial initiatives through disciplined project management and continuous process optimization. The role is responsible for designing, implementing, and governing scalable ways of working across commercial and cross-functional teams to drive excellence, efficiency, and predictable outcomes.

This position is ideal for a strategic operator who enjoys turning complexity into clarity, leading cross-functional programs, and building sustainable processes that enable teams to perform at their best.

As an Associate Director, Commercial Excellence at Rocket Travel by Agoda, you will: 

Commercial Project Leadership

• Lead high-impact, cross-functional commercial initiatives from concept through execution, ensuring delivery against timelines, scope, and success metrics.
• Establish project governance, operating cadence, and reporting frameworks for commercial programs.
• Proactively identify risks, dependencies and bottlenecks, and drive mitigation plans with senior stakeholders.

Process Optimization and Ways of Working

• Design, document, and optimize end-to-end commercial processes, including planning, deal execution, partner onboarding, launches and partner management.
• Standardize tools, templates and frameworks to improve execution consistency and scalability.
• Lead continuous improvement efforts using structured methodologies.

Stakeholder and Change Management

• Serve as a trusted partner to commercial and cross-functional leadership teams.
• Translate strategy into executable roadmaps with clear ownership and accountability.
• Drive adoption of new processes by leading change management, training, and communication efforts.

People Leadership and Team Development

• Directly manage and develop a Commercial Excellence team (i.e. associate project managers), setting clear priorities, goals and performance expectations for team members.
• Provide ongoing coaching, feedback and career development support.
• Foster a high-performing collaborative team culture focused on accountability and continuous improvement.

We are looking for someone who embodies the following:

Required:

• 10+ years in commercial operations, strategy, enterprise partnerships, or operational excellence roles.
• Proven experience leading complex, cross-functional initiatives in matrixed environments.
• Demonstrated people management experience with a track record of developing high-performing teams.
• Strong project management and process optimization expertise.
• Excellent communication, stakeholder management, and executive presentation skills.

Preferred:

• Experience supporting enterprise or loyalty-based part