Operation & Process Specialist

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Our Montreal office is the birthplace of North America's first automated bike-share system, Bixi, which has since revolutionized urban mobility. Today, our pioneering solutions are deployed in more than 50 cities worldwide, including Barcelona, Bogota, Boston, Buenos Aires, Chicago, Dubai, London, Madrid, Mexico City, Montreal, New York, Rio de Janeiro, San Francisco, and Washington DC.

The Operation & Process Specialist will support Contract Delivery Management (CDM) and Business Intelligence and Bid Management (BIBM) teams. These teams play a critical role in driving the end-to-end lifecycle of customer engagements—from the initial bid and proposal stage through contract finalization and execution, to the successful delivery of goods or services. This role acts as a key operational link between Sales, Legal, Finance, Supply Chain, and Customer Service teams, ensuring that all elements of the sales and delivery process are aligned, efficient, and compliant.

If you share our vision for sustainable transportation that empowers local communities, reduces our environmental footprint and brings people together, we’d love to meet you!

Responsibilities:

• Provide operational support throughout the lifecycle of customer engagements, from bid and proposal preparation to contract delivery and support, in order to ensure seamless coordination between the internal teams to meet customer deadlines and expectations.
• Drive improvements to processes and tools that affect various aspects of the customer account and contract lifecycle management.
• Assist in preparing documentation for tenders and proposals, coordinating internal approvals, and ensuring that contractual terms are clearly understood and executable.
• Work cross-functionally with Sales, Bid, Contract Delivery Management, Business Intelligence, Product, Supply Chain, Legal and Finance to facilitate on-time execution of tasks and achieve successful project outcomes.
• Identify areas for improvement in the sales and contract delivery processes and propose executable solutions.

Experience:

• 2-3 years of experience in sales support, contract administration, process improvement or a related field preferred.
• Knowledge of contract terms and conditions in public tenders
• Past experience working cross-functionally with various teams.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and priorities effectively.
• Strong customer focus and a proactive, collaborative mindset.
• Strong oral and written communication skills.
• Expert in the Google Suite, specifically Docs, Slides & Sheets.
• Knowledge of CRM (Zoho), CLM (Ironclad, Evisort) and ERP (Oracle) tools is preferred
• Excellent oral and written communication in French and English (for interacting with English-speaking colleagues and clients outside of Quebec).

Benefits:

• Extended health and dental coverage options, along with life insurance and disability benefits
• Mental health benefits
• Family building benefits
• Pet benefits
• Access to a Lyft funded Health Care Savings Account
• RRSP plan with company match to help save for your future
• In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service 
• Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.
• Subsidized commuter benefits and Lyft ride credits

Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offenc