Night Auditor

Confirmed live in the last 24 hours

Pyramid Global Hospitality

Hotel Roanoke, Roanoke, VA 24016

On-site

Posted March 13, 2026

Job Description

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

About our property:

The Hotel Roanoke & Conference Center is a magnificent and storied hotel nestled in the heart of Roanoke, Virginia. Built in 1882, the Tudor-style hotel is listed on the National Register of Historic Places and is a member of the International Association of Conference Centers. With its grand architecture and captivating history, the hotel stands as a testament to timeless elegance. Boasting a total of 329 luxuriously appointed guest rooms and suites, the Hotel Roanoke & Conference Center offers a range of accommodation options to suit the needs of every guest. In addition to its accommodations and dining options, the Hotel Roanoke & Conference Center features exceptional facilities for both business and leisure travelers. The hotel boasts over 63,000 square feet of flexible event space, making it an ideal venue for conferences, weddings, and other special occasions. State-of-the-art audiovisual equipment, professional event planning services, and attentive staff ensure that every event is a resounding success. Overall, with its rich history, elegant accommodations, exceptional dining options, and prime location, the Hotel Roanoke & Conference Center stands as a premier destination for travelers seeking a blend of luxury, comfort, and charm.

What you will have an opportunity to do:

Night Auditor – Front Desk

Hours: 11:00 PM – 7:00 AM (Overnight) | must be able to work weekends & Holidays

About the Role

Hotel Roanoke & Conference Center, a proud member of the Curio Collection by Hilton, is seeking a highly motivated and service-driven Night Auditor to join our Front Desk team. This role is critical to delivering exceptional guest experiences during overnight hours, ensuring accuracy in financial reporting, and maintaining a welcoming, professional presence for our guests.

The ideal candidate brings a warm, engaging personality, strong attention to detail, and a passion for hospitality. As a Night Auditor, you will create memorable first impressions, serve as a trusted resource for guests, and ensure smooth hotel operations during the overnight shift.

If you enjoy connecting with people from around the world, thrive in a detail-oriented role, and take pride in going above and beyond to “WOW” guests, we invite you to grow your hospitality career with a world-class property.

What You’ll Do

Deliver exceptional guest service by creating a welcoming, professional, and engaging environment
Check guests in and out efficiently, ensuring accuracy in reservations, billing, credit authorization, and special requests
Serve as a knowledgeable resource for hotel amenities, services, and the local Roanoke area
Resolve guest concerns with professionalism and creativity, turning challenges into memorable service recoveries
Promote and sell hotel programs, services, and amenities
Complete nightly audit procedures with a high level of accuracy and attention to detail
Generate, review, print, and distribute daily and weekly audit and financial reports
Maintain and balance house bank and follow all cash-handling, posting, refund, and safe-deposit procedures
Communicate all pertinent overnight activity to the Manager on Duty
Maintain awareness of and comply with all emergency procedures and hotel policies
Collaborate professionally with other departments and assist as needed to ensure seamless operations

What are we looking for?

What We’re Looking For

High school diploma or equivalent required
Previous hotel front desk or Night Audit experience preferred
OnQ system experience preferred (training provided if not previously experienced)
Strong attention to detail and ability to work independently overnight
Excellent verbal and written communication skills
Confident computer skills and ability to learn hotel systems quickly
Outgoing, engaging personality with a genuine desire to make a positive impact
Ability to work in a fast-paced environment while maintaining accuracy
Ability to stand for the duration of the shift
Must be available to work overnight hours, including weekends and holidays

Why Join Us

Be part of a historic, iconic property within the Curio Collection by Hilton
Opportunities for professional growth and career advancement in hospitality
Work in an environment where service excellence and teamwork are valued
Make meaningful connections with guests and colleagues from around the world

Compensation:

$16.75

$18.25

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.