Manager, Supply Chain Continuous Improvement

Who We Are

Babylist is the leading registry, e-commerce, and content platform for growing families. More than 9 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, trusted guidance, and expert product recommendations for new parents and the people who love them. What began as a universal registry has grown into a full ecosystem for new parents, including the Babylist Shop, Babylist Health, and a flagship showroom in Los Angeles. Hundreds of brands in baby and beyond partner with Babylist to engage meaningfully with families during one of life’s most important transitions. With over $1 billion in annual GMV, and more than $500 million in 2024 revenue, Babylist is reshaping the $320 billion baby product industry. We’re helping parents feel confident, connected, and cared for at every step. As we build the generational brand in baby, our mission remains simple: to connect growing families with everything they need to thrive.To learn more, visit www.babylist.com.

Our Ways of Working

Babylist is remote-first with team members across the U.S. and Canada who move fast, think smart, and use AI as part of how they work every day — not as an experiment, as an expectation. We come together twice a year to build the relationships behind the work, and we hire people who are genuinely excited about what's possible and prove it through how they show up.

This hybrid role layers on additional travel: approximately 50% of your time will be spent at our Columbus, OH fulfillment center, with future travel to additional sites (potentially West Coast) as the network grows. Open nationwide, with Midwest or East Coast locations preferred for easier travel logistics.

What the Role Is

As Manager, Continuous Improvement, you’ll drive operational transformation across Babylist’s fulfillment and logistics network—starting with our flagship fulfillment center in Commercial Point, Ohio. This role sits on the Supply Chain Strategy team, focused not just on improving today’s operations but designing systems and processes that support 20–40%+ future volume growth as Babylist continues to scale. This is not a traditional CI role focused on incremental tweaks. You’re here to diagnose structural problems and redesign how work flows across inbound freight, warehouse operations, and outbound parcel shipping.

Your time will split between on-site weeks at the fulfillment center and remote analytical work. During FC visits, you’ll walk the floor to observe pick/pack and receiving workflows, meet with warehouse leadership, and pressure-test process changes in real time. From home, you’ll dig into operational data in Excel and BI tools (PowerBI, Tableau, Sigma), partner with Product and Engineering to embed improvements into Babylist’s internal systems, and build the roadmaps that connect what you saw on the floor to what gets built next.

Who You Are

• 5+ years improving warehouse operations, transportation, or fulfillment in high-volume DTC e-commerce—not retail distribution, 3PL management, or manufacturing
• Direct experience on warehouse floors (inbound, outbound, returns, or transportation) in environments shipping thousands of orders daily—you’ve observed workflows firsthand, not just analyzed them from a desk
• Proven track record of independently identifying problems, building a data-backed case, and driving improvements to completion without waiting for someone to hand you a project plan
• Advanced Excel proficiency (large dataset analysis, pivot tables, operational modeling) plus hands-on experience building dashboards in PowerBI, Tableau, or Sigma
• Experience with warehouse systems: WMS (HighJump preferred), TMS, OMS, and parcel shipping platforms
• Demonstrated ability to partner with Product or Engineering teams to turn operational insights into technology-enabled solutions—you’ve shipped system improvements, not just recommended them
• Familiarity with Lean, Six Sigma, Kaizen, or other CI methodologies—you can apply the principles whether or not you hold certifications
• You build from scratch. If you need rigid playbooks and established processes to be effective, this isn’t the right fit. We’re a scale-up—you’ll create the playbook.
• You earn t