Senior Continuous Improvement Specialist

The Role

At HelloConnect, you will be part of a dynamic team in Inoza tower that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skill, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility in driving sustainable process optimization and fostering a culture of operational excellence, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Lead and facilitate continuous improvement projects to enhance operational effectiveness, efficiency, and customer satisfaction.

• Apply Lean, Six Sigma, and other process improvement tools to identify and eliminate waste, improve processes, and drive measurable improvements.

• Collaborate with cross-functional teams to understand and map current processes, identify areas for improvement, and implement solutions.

• Conduct root cause analysis and problem-solving workshops.

• Develop and deliver training to teams on Lean and Six Sigma methodologies.

• Track project progress, analyze data, and report on the results of improvement initiatives.

• Support the development and improvement of standard operating procedures (SOPs).

• Maintain a strong focus on customer satisfaction, operational excellence, and adherence to regulatory.

What you’ll bring

• Education & Experience: A Bachelor's or Master's degree combined with proven experience in Lean Six Sigma project management and change management, specifically within a global HR environment.

• Process Improvement Expertise: Strong knowledge of methodologies with demonstrated success leading projects. A Lean and/or Six Sigma (Yellow Belt) certification is highly preferred.

• Analytical Mindset: You excel at data-driven problem-solving, root cause analysis, and translating complex data into actionable insights.

• Change Leadership: You possess strong change management skills, capable of operating with empathy, active listening, and a hands-on mentality.

• Communication: Excellent facilitation and project management skills, with the ability to communicate fluently in English across all levels of the o