Strategic Operations Manager, Claude Marketplace

About the role

We're looking for a strategic operations manager to help build and scale Claude Marketplace. Marketplace connects Claude-powered enterprise tools through technology partnerships and deeper customer relationships. You'll be the operational backbone of the Marketplace team, working across business development, sales, product, and engineering to keep the marketplace running smoothly. You’ll use your on-the-ground operational experience to work closely with product and engineering help inform how we build marketplace for growth and long-term scale. 

This role blends program operations, program management, and product management. You’ll be expected to seamlessly interface between cross functional teams to set up and enable marketplace transactions, and partner with those same teams to help the program scale through repeatable mechanisms and operations. You’ll work with partners and customers throughout the deal lifecycle, and work across Sales, GTM, and Product teams to surface customer feedback into ongoing product builds to ensure all participants are set up for success. You'll also own the operational workflows that keep the program on track — managing the onboarding pipeline, deal health, tracking deliverables, and building the processes and tooling the team needs to scale. This role is a great fit for someone who thrives at the intersection of commercial motions, product, and technology, and who is energized by building the scaffolding for a new offering while the product and automation catch up.

Responsibilities:

• Own the marketplace transaction. You will run point across cross-functional teams including BD, Legal, Accounting, Finance, Product, and Engineering for each marketplace deal and develop the right processes help drive more transaction volume over time
• Roll up your sleeves to fill operational gaps as the program scales — whether that means managing data in spreadsheets, triaging partner or customer requests, or standing up lightweight processes before permanent tooling is in place
• Own and continuously improve the operational processes that support the Marketplace program — including partner and customer onboarding, billing, reporting, and cross-functional coordination. 
• Wear your product hat. Translate what you're seeing on the ground into product and policy requirements that inform the Marketplace roadmap.Work closely with BD, Product, Engineering, Legal, and Finance to drive Marketplace workstreams forward and with an eye towards automation and scale.
• Design and build the operational scaffolding for the program. Monitor and report on program health and throughput to Marketplace leadership

You may be a good fit if you have:

• 4-7 years of experience in partner management, program management, account management, or a related commercial operations role at a technology company
• A track record of managing multiple external relationships simultaneously while keeping internal stakeholders aligned and informed
• Experience running programs across organizational boundaries where you had no direct authority over most of the people whose work you depended on, and delivered anyway
• Strong organizational skills and a demonstrated ability to build and improve processes in fast-moving, ambiguous environments
• Experience working closely with sales or GTM teams, with a feel for how partnerships translate into customer value and commercial outcomes
• Clear, concise communication skills — both written and verbal — and comfort engaging with senior stakeholders 
• A collaborative, low-ego working style and willingness to take on whatever the team needs, from strategic analysis to day-to-day coordination
• Comfort with ambiguity and shifting priorities in a high-growth environment where you'll often need to exercise judgment with incomplete information
• Comfort being the person who notices when something is broken before it shows up in a number, and the judgment to know how to triage versus design for the future &l