Patient Engagement Advisor, Phone Triage RN - Registered Nurse

Confirmed live in the last 24 hours

Trinity Health

MNEIA - Waterloo Medical Center

On-site

Posted March 31, 2026

Job Description

Employment Type:

Part time

Shift:

12 Hour Night Shift

Description:

This role serves on a 24/7 nurse advice and triage resource team for patients of all ages, providing timely guidance and support via phone from an on‑site location. The nurse assesses callers’ symptoms and concerns, offers clinical guidance related to care already received or care that may be needed, and helps patients navigate next steps, including establishing care with new providers when appropriate. This position is not remote.

Schedule:

.6 FTE
7 pm - 7 am
Every third weekend rotation
2 holidays per year
Training will take place over day, mid and night shifts (6-8 weeks)

Minimum Requirements:

Associate's degree in Nursing required
Bachelor's preferred
Required 3 years of nursing (minimum)
Ability to work independently, confidence in one's nursing skills and knowledge

What you will do:

Receives, reviews and acts upon hospital discharge reports showing patients who have not scheduled required or recommended follow up visits
Receives, reviews and acts on Reports for ACO and PCMH

Conducts telephone triage
Conducts an initial assessment to gather and analyze data in accordance with policy.
Identifies patient short -term goals and develops them into an outcome based plan of care.
Evaluates patient response and modifies the outcome based plan.
Educates patient and family to meet identified needs.
Conducts pre-visit chart review of targeted patients

Receives, reviews and acts on Medicaid Health Home Initiative as directed by Clinic leadership
Acts as a collaborating member of the Clinic Medical Home Team and is highly committed to a team construct
Maintains professionalism when assisting callers
Adheres to all safety, infection control and employee health policies and procedures
Based on principles of growth and development, provides care appropriate to the age related needs of the patients served on his/her assigned unit

Position Highlights and Benefits:

We care about your well-being, both physical and mental, which is why our benefit package includes:  

· Wellness programs 

· Education reimbursement 

· Personalized health insurance plans including dental and vision 

· Paid time off 

· Long- and short-term leave 

· Retirement planning 

· Life insurance coverage 

Ministry/Facility Information:

MercyOne Northeast Iowa provides expert health care to eight counties. MercyOne Northeast Iowa provides excellent, personalized care close to home to the communities in the Cedar Valley. With 491 licensed beds between the three medical centers, each providing 24-hour emergency lifesaving care, MercyOne is there for you in critical moments:

MercyOne Waterloo Medical Center, an Area Level III Trauma Center and an accredited chest pain center
MercyOne Cedar Falls Medical Center, Community Level IV Trauma Designation
MercyOne Oelwein Medical Center, Community Level IV Trauma Designation

With more than 2,500 colleagues, MercyOne is one of the largest employers in Northeast Iowa.

MercyOne Medical Group – Northeast Iowa is made up of more than 30 primary care, pediatric, internal medicine and specialty clinics located throughout Black Hawk, Bremer, Buchanan, Benton, Butler, Fayette and Tama counties.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.