Senior Business Systems Analyst

Confirmed live in the last 24 hours

Twilio

Compensation

$128,560 - $189,900/year

Remote - US

Remote

Posted March 26, 2026

Job Description

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

See yourself at Twilio

Join the team as Twilio’s next Senior Business Systems AnalystProduct Manager, Talent Systems.

About the job

We are actively recruiting for this role to fill an existing vacancy. This position is needed to own the technical blueprint and functional alignment of Twilio’s Talent Acquisition and Performance Management ecosystems. This role is the bridge between program strategy and technical execution. You will partner closely with System and Program Owners to ensure that configurations and AI-driven insights directly meet our talent program objectives.

Responsibilities

In this role, you’ll:

Build and maintain partnerships with System and Program Owners to manage expectations and drive cross-functional consensus, ensuring all technical configurations align with talent program objectives.
Serve as the primary functional expert for Talent and Recruiting systems, translating program requirements into technical specifications.
Partner with PlatformSystem Leads and Program Owners to ensure system configurations are scalable, compliant, and aligned with the long-term talent strategy.

Lead functional testing, User Acceptance Testing (UAT), and post-cycle retrospectives to ensure every talent cycle meets the defined program objectives.
Establish and maintain robust technical documentation and translate complex technical constraints into clear business risks and opportunities for Talent and Recruiting leadership.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

7–10 years of experience as an HRIS Architect, Systems Consultant, or Technical Product Owner specializing in Talent systems.
Deep Functional Expertise: Proven experience in Talent & Performance (specifically Succession and Talent Reviews) and Recruiting modules.
Compliance: Knowledge of global data privacy regulations (e.g., GDPR) as they relate to talent acquisition and performance data.
Systems Thinking: Proven ability to align complex, global talent programs with enterprise system architecture.
Operational Excellence: Strong background in technical governance, change management, and risk mitigation in a high-growth environment.